Can’t access Apple Music through family sharing

Hi, were you able to find a solution to this? I am having the same issue and don't see any solutions in any forums online. I've restarted everyone's phones, logged out of their Apple IDs and back in, but nothing. It shows me as head of family that they have access to Apple Music Family Plan, but on their individual phones (under family subscriptions) it does not show they have this access and when they open Apply Music it is saying they need to subscribe.

Why isn't this simple yet important step shouted from the roof tops?! Logging out of media and purchases and logging back in solved my inability to use Apple Music in family sharing

THANK YOU! Logging out of media And purchases and logging back in worked after spending hours searching and trying everything else under the sun.

I am facing same issue. My family members aren’t able to access Apple one subscription that I am sharing with them. It is only showing on their individual devices that they only have access to iCloud+ whereas it is showing on my device that they have access to all the shared apps. I have let them try your suggestion but it is still not working.

Make sure they have been added to the Family Group, and can see the shared Family Subscription in Settings ➜ Family ➜ Subscriptions on their Devices.

If the see it there, then have them log out and then back in in Settings ➜ Apple ID ➜ Media & Purchases.

If using other non-Apple devices please provide the make and model of the devices used.

click here ➜ Add a family member to your shared subscriptions - Apple Support

the family sharing subscription feature doesn’t work when you are in different region from your family members. Only iCloud storage sharing works since it’s cloud based. I stopped the existing apple one subscription and changed my region upon expiry to same as my family members and it was successful. They are now able to enjoy my shared apple one subscription.

Family sharing not working on my Apple Music

Hello, I have the same problem. All devices are in one region registered and in one household, but Apple Music for example doesn't work at some times it shows something and then loads all the time. The only thing that works is iCloud and Apple TV +

@Count19, Have you managed to find a resolution for your problem? I am facing the exactly same issue!

if yes, could you kindly share it please?

I was told by Apple support rep to go into Settings ----> Name/Apple Id ---> Media & Purchases and choose sign out when you click on Media & Purchases. Stay signed out for a couple minutes then sign back in. Do this on both the head of the Apple Family's device and the family member's device.

If that doesn't work, just hop on a chat with Apple Support so they can help figure things out. I was told sometimes they need to reset some settings on their end.

Count19 wrote:

I am facing same issue. My family members aren’t able to access Apple one subscription that I am sharing with them. It is only showing on their individual devices that they only have access to iCloud+ whereas it is showing on my device that they have access to all the shared apps. I have let them try your suggestion but it is still not working.

What shared app subscriptions aren't they seeing exactly? Are they not seeing the subscriptions in Settings ➜ Family ➜ Subscriptions.

Or can they simply not access them in the relevant apps?

Apple One includes a number of subscriptions, if they had the same subscriptions recently but cancelled them, before you shared Apple One with them, they will need to wait until the Apple One free trial is over before they can access those subscriptions themselves.

click here ➜ Bundle Apple subscriptions with Apple One - Apple Support

this is good information, but what constitutes a "region"?

We have the same issue for my wife, but there's no possibility to log out from "Media & Purchases".

We tried logging out from the AppleID and back in again as well as from Music, but Music treats her like she`s a new-joiner.

Any idea how it could work instead is happily welcome. Thanks!

When clicking your name in your settings, sign out of “Media and Purchases” then sign back in. That’s what we figured out works. Hope you’ve figured it out since then

Problem44 wrote:

We have Family sharing, but when my husband tries to access Apple Music, he gets a message that says that it is only authorized to play on one computer. How can this be??

That suggests you are sharing an Apple ID, which defeats family sharing entirely. Each person should be logged in to their own Apple ID on their own devices.