Can’t access Apple Music through family sharing

Make sure they have been added to the Family Group, and can see the shared Family Subscription in Settings ➜ Family ➜ Subscriptions on their Devices.

If the see it there, then have them log out and then back in in Settings ➜ Apple ID ➜ Media & Purchases.

If using other non-Apple devices please provide the make and model of the devices used.

click here ➜ Add a family member to your shared subscriptions - Apple Support

I was told by Apple support rep to go into Settings ----> Name/Apple Id ---> Media & Purchases and choose sign out when you click on Media & Purchases. Stay signed out for a couple minutes then sign back in. Do this on both the head of the Apple Family's device and the family member's device.

If that doesn't work, just hop on a chat with Apple Support so they can help figure things out. I was told sometimes they need to reset some settings on their end.

I was able to figure it out. Go into your phone settings, go to Apple Music towards the bottom. Once there click join Apple Music it will ask you to subscribe for the $10.99 but then once you do it will say no need you are apart of family sharing you get it free! This fixed the issue on both my wife and daughter’s phone but had to do it to each phone separately. Hope this helps!!

So what worked for us was to make sure you shared the invite to their actual Apple ID. Initially we texted the invite to their phone number but their Apple ID was actually their email address. Uninviting them and then reinviting them by sending the iMessage to their actual Apple ID fixed the issue.

I assume the reason she isn’t able to access the shared family Apple Music plan yet is because you stated that she signed up for an individual Apple Music plan that was offering 6 months free. Even though you had her cancel the subscription because you realized you guys could share an account and it would be $4 cheaper a month she still has the individual Apple Music plan for the six months and until that runs out she won’t be able to use the family Apple Music subscription. In order to fix this go to https://reportaproblem.apple.com & have her log in under her account. Once you’ve done that hit the id like to request a refund option & then select the individual Apple Music plan (I know she hasn’t paid for it because she canceled it during the free trial so she won’t get a refund but it’ll end the 6 month free trial allowing her to use the family Apple Music plan with you)

Hi all, so apparently the solution for the problem was that everyone in the family should be having the same region/country set up in their apple store account. this can be changed from settings -> your name -> media and purchases -> view account -> change country/region. once that done to make it smoother, it would be better for the organizer to remove all the members, ensure they have done the country/region change, then to add them all by resending invitations. then it should work for all :)

I tried all of the other ideas listed above and NOTHING worked. But then I had a brainwave! I decided to delete all of my existing family members from “Family Sharing” under Settings, and then re-invite them to join. IT WORKED. XJob done!

If you’re tried signing in and out of your media purchases account and it still isn’t working, try removing and re-adding the family sharing member. That’s what Apple support had me do and it worked.

For anyone else searching this worked for me (from the p1 post)

go into Settings ----> Name/Apple Id ---> Media & Purchases and choose sign out when you click on Media & Purchases. Stay signed out for a couple minutes then sign back in. Do this on both the head of the Apple Family's device and the family member's device.

After many hours spent with Apple personel in Store and long support phone calls to try and figure out why my Family Sharing Plan wasn't working, the suggestion to log out and back in to media and purchases worked.

Thanks . Apple need to ensure their staff receive training on the ins and outs of connection issues associated with the Family Sharing facility. Also, perhaps Apple could develop detailed on-line instructions on this issue.

the family sharing subscription feature doesn’t work when you are in different region from your family members. Only iCloud storage sharing works since it’s cloud based. I stopped the existing apple one subscription and changed my region upon expiry to same as my family members and it was successful. They are now able to enjoy my shared apple one subscription.

Why isn't this simple yet important step shouted from the roof tops?! Logging out of media and purchases and logging back in solved my inability to use Apple Music in family sharing

THANK YOU! Logging out of media And purchases and logging back in worked after spending hours searching and trying everything else under the sun.

When clicking your name in your settings, sign out of “Media and Purchases” then sign back in. That’s what we figured out works. Hope you’ve figured it out since then

Seems logging out of media & purchases and then back in worked for me too.