No one in my family can access Apple Music, we are already family sharing AND have an Apple Music family subscription but on their individual devices it will not allow them to access it. It says they need to subscribe.
iPhone 4
Make sure they have been added to the Family Group, and can see the shared Family Subscription in Settings ➜ Family ➜ Subscriptions on their Devices.
If the see it there, then have them log out and then back in in Settings ➜ Apple ID ➜ Media & Purchases.
If using other non-Apple devices please provide the make and model of the devices used.
click here ➜ Add a family member to your shared subscriptions - Apple Support
What can I do to fix this?
Hi was anyone able to give me a solution for this. I have tried everything and nothing is working. My family have the folders but cannot get there music they have downloaded
I have the same problem and feel like I have tried everything. My son is on android - I’m wondering if there are some settings on his phone I can adjust.
same problem! i use family sharing for apple music. maybe i should chang apple music to spotify!! i think it's better and don't have problems like this!!
Why isn't Apple answering these support questions, wtf?
PCUser29 wrote:
Why isn't Apple answering these support questions, wtf?
Apple is not here.
This is a user to user forum. Apple support or Apple corporate, does not normally answer questions here.
My daughter’s phone says she’s already in my family plan and it won’t let her access anything.
I can’t get my family plan that I was having before
I was told by Apple support rep to go into Settings ----> Name/Apple Id ---> Media & Purchases and choose sign out when you click on Media & Purchases. Stay signed out for a couple minutes then sign back in. Do this on both the head of the Apple Family's device and the family member's device.
If that doesn't work, just hop on a chat with Apple Support so they can help figure things out. I was told sometimes they need to reset some settings on their end.
Can’t access Apple Music through family sharing
