I have an apple one subscription. My app on a Samsung tv which I’ve been using for a long time suddenly asks me to sign in every time I open it. After signing in it show that I have a subscription but behaves as if I don’t, offering me a free trial, etc.
I have signed in and out, reset the app, nothing works…
QAQ70,
Hey there and welcome to Apple Support Communities Amitli,
We can certainly understand your concern and are here to help.
We would like to ask you a couple of questions in order to get a better understanding. First, have you tried deleting the application, restarting the TV and reinstalling the app? Also, is the TV's firmware completely up to date? Second, does this issue happen on any other device you try to sign in using your Apple One subscription? Finally, what is the TV's Wi-Fi connection strength when this happens?
While you gather that information, check out this link for more information on how to sign in or out of the Apple TV app and see if it matches up with your procedures: Get started - Apple Support
We thank you for your answers, they will help guide us to the next troubleshooting step.
Kindest regards!
Hi Gabriel and thanks for your reply.
I've already taken practically all extreme measure...
Referring to our questions - The TV's firmware is up to date, I had reinstalled the app (there is no option to remove it as it is preloaded by Samsung), I had reset the TV to factory settings, I had reset the app (inside the app), the internet connection is super and all other TV streaming services work great (as did the Apple TV app until a day before).
This issue does not occur on any other device. However, out of several devices running AppleTV, this is the only TV running the AppleTV+ app version 1.0.2.
The rest (newer Samsung TVs) run the AppleTV app (no +) version 13.4.0.
So my guess is that Apple changed something on the server side that led to this malfunction of the AppleTV+ app.
Please help...
Hey Amitli,
Thanks for those additional details.
With everything being updated, excellent internet connection, along with the steps you have already tried, we recommend reaching out to Apple Support. They should be able to look into this with you further. Just click here to get started: Get Support.
Take care!
Well that was a useless response. This is issue is so widespread Apple should have an answer to roll out. This happened after an Apple TV software update (crash test dummy again!)
AppleTV+ app asking for sign in
