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Airtag not updating location

I have airtags with my kids which they wear everytime they go out. The issue is, the location of 1 of the airtag never updates when it is not close to my iphone. for the second airtag, it updates the location sporadically. Sometimes it updates every 3 to 5mins but sometime it stays at one location for over 15-20mins without chanigng even though my kids are moving all over the community on their bikes. I have been looking into this issue and seems like this is very common problem. I wish I had known this before buying 4x airtags :( . Please help if anyone knows the solution.

Posted on Aug 1, 2023 4:11 PM

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Posted on Jan 6, 2024 4:09 PM

My sister (has an iPhone with wifi and Bluetooth on, and find my network too) and has my keys with an AirTag but the location doesn’t update. What’s happening?? It has more than 10 hours without updating

41 replies

Mar 28, 2024 6:04 AM in response to Stevelaposta

Hi there. I somewhat agree that I did see Find My actually did search (spinning wheel) for a tag shared with me by my wife. Then it stopped even though we were live testing it at her work where a number of iOS devices were active. I’m going to un pair and hard reset all tags. I’ll test it along with the other techniques of pairing through contacts and reset network settings. But again I are they did…something.

Mar 30, 2024 7:54 AM in response to sidra5212

Recently bought 8 AirTags for various keys, wallets and bags belonging to myself and OH. OH lost his house keys late at night so I opened Find My to locate them. Briefly, it said they were at a location where he had been earlier when in his brother’s parked car. When I opened app again it said they were at home. The app said it couldn’t connect, so we hunted high and low with no joy. Next day we drove 10 miles to where car was parked thinking if key had fallen on ground, we could get in range and find it. Again the app said it could not connect and keys were at home. Spent an hour searching by eye before OH’s brother coincidentally rang him. Long story short, he looked in his car and the keys were on the back seat! Brother has an iPhone so that should have allowed connection!

We wasted a 20 mile round trip, not to mention the time.

I have reset the airtag and have been testing it but it is still not working. The other tags seem to be the same. I occasionally get locations and I am guessing this is when it is in the vicinity of someone with an iPhone on an older OS.

I am utterly infuriated!! Indeed, what is the use of them if this is the only way they can be located?

Airtag not updating location

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