Airtag not updating location

Apple what say you? I mean I saw your YT video on 'how to use your AT recently posted. Do you know why your product is not performing as advertised?

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Sooo is Apple just not speaking to this issue? The “best reply” is just another person with the same issue.

Same thing. Shows them at "home" when they are 20 miles away.

I totally agree with everyone.

all products, apple or not, if advertised that they work/“ping” location of surrounding iPhones, come on, we are in 2024, iPhones pass us in cars, in busses, trains, people, etc., every second of every day!

mine none, brand new ones, up to date, latest technology, lost 2, I can see locations and set to lost mode and everything and somehow these people are still using them I guess and have them because location changes every … like you said, depends hours days … makes no sense

I'm also frustrated by the current state of Airtags, unless tags registered to me are within range of my phone they are not getting updated. Even when in range of my partners iPhone. Don't even get me started on shared tags.... These have essentially become nothing more than expensive key finders and of little use to me. I would like to know if Apple will be offering refunds as they no longer perform as advertised when purchased.

Hi there, I hear you on this. It seems the age old "start shutdown restart" approach may work. I have not wished to do it yet, expecting Apple to make software updates. I have tried the many things shared on this forum string to eliminate potential failure modes. None seem to work within reason.

For example when my wife's Airtag is with her (car keys) and she has her iPhone 14+ right next to her, one would think the Airtag and her phone would communicate and I can see the current location of the keys. That is NOT the case. I can see the iPhone, which is great, the Airtag, nothing but dead weight on the keychain.

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so if I have a AirTag that I left in back of my truck and I’m somewhere where it’s raining does it mean that’s why my name is not updating on my phone because it’s wet

I bought mine new, it was working completely fine until I updated from iPhone 11 to iPhone 15 now it only updates whenever it’s near me

Me too. It would not update my luggage - the whole point was to track my bags.

Recently bought 8 AirTags for various keys, wallets and bags belonging to myself and OH. OH lost his house keys late at night so I opened Find My to locate them. Briefly, it said they were at a location where he had been earlier when in his brother’s parked car. When I opened app again it said they were at home. The app said it couldn’t connect, so we hunted high and low with no joy. Next day we drove 10 miles to where car was parked thinking if key had fallen on ground, we could get in range and find it. Again the app said it could not connect and keys were at home. Spent an hour searching by eye before OH’s brother coincidentally rang him. Long story short, he looked in his car and the keys were on the back seat! Brother has an iPhone so that should have allowed connection!

We wasted a 20 mile round trip, not to mention the time.

I have reset the airtag and have been testing it but it is still not working. The other tags seem to be the same. I occasionally get locations and I am guessing this is when it is in the vicinity of someone with an iPhone on an older OS.

I am utterly infuriated!! Indeed, what is the use of them if this is the only way they can be located?

I found that the airtag location can be "corrupted" if it pings off an ios device with a future date set. If you change the time settings on your iPhone to 1 day forward with an airtag nearby and wait a few minutes before switching back the time, you'll notice the airtag location will no longer update until the next day. Somehow the majority of my airtags, 8+, are facing this issue and no longer update.

Latest firmware and iOS. Not updating location when left behind :(

Could you share a link to the Reddit post please? I am trying to raise attention to this for weeks now, but nobody seems to be able / want to recreate the issue. We desperately need more people filing bug reports about this to wake Apple up. It is getting serious. Thank you.

Hi there. I somewhat agree that I did see Find My actually did search (spinning wheel) for a tag shared with me by my wife. Then it stopped even though we were live testing it at her work where a number of iOS devices were active. I’m going to un pair and hard reset all tags. I’ll test it along with the other techniques of pairing through contacts and reset network settings. But again I are they did…something.

Latest iOS versions 17.4.1 and 16.7.7 have fixed the issue. But people need to update their iPhones before they will contribute to the FindMy network again. So it will get better the next weeks every day, if Apple doesn't f* it up again.