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iPhone 14 pro max camera not focusing

Ever since buying this phone, the camera will randomly go out of focus or refuse to focus.


It happens on still images in every mode and on videos in every mode. Also with other cancers apps.


First I had restored from a prior phone, and service said the hardware was ok and so we wiped the phone and went through the grueling process of rebuilding everything from scratch. Problem still there. Then they said wait for the iOS update. Same issue. Finally said to go to service to have camera replaced. Made the trip and after diagnostics they refused to replace the camera because they said it wasn’t defective.


Dead ends with 🍏 on every try. The warranty is about to run out and the phone camera still didn’t work right with no help to fix or replace it.


I’d there any help out there?


Ironically, I upgraded from an iPhone 8 Plus, waiting for a significant camera upgrade. Now I’ve got a $1500 defective gadget with seemingly no fix and no recourse.


Help!

iPhone 14 Pro Max

Posted on Aug 5, 2023 5:43 AM

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Posted on Dec 14, 2023 10:51 AM

I have the same issue and I’m sure there are thousands of us that are dealing with this nonsense and not seeking the fix. Koodoo’s to you for speaking up. I also have tried all the same offered solutions, nothing works. This is extremely frustrating as I got IPhone 14 max with the highest memory exactly for that - to shoot videos and take pictures. I have been sort of just dealing with it. I also have had iPhones since forever, this has to be the most disappointing buy yet. Honestly apple should reimburse us somehow offer an exchange or something. This is how you build a bad name for your self.

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34 replies

Aug 5, 2023 10:39 AM in response to lobsterghost1

I have done that multiple times, as described above, even showing them the recordings of the issue happening in real time on screen captures. All to no avail.


I'm happy you have no problem with yours. I wish we all had the same experience. I don't know if it's a bad batch of cameras that diagnostics doesn't detect, or a software issue only affecting certain units, or bad glass. But when it works, it's beautiful. And when it doesn't it's a nightmare.


Youtube videos: https://youtu.be/VVYHwOQ3XnU & https://youtube.com/shorts/xXsMa6aUyyA show the randomness of it going in and out of focus, and https://youtu.be/p8-YtUIdxks shows the exactly same type of footage, but the camera remains solidly focused. This is just one set of videos taken under similar circumstances. Sometimes the shots are relatively wide, sometimes closeup, sometimes moving, sometimes still, sometimes zooming in and out, other times, no zoom changes at all. There's no set pattern at all to the failures.



https://youtu.be/VVYHwOQ3XnU -

https://youtu.be/p8-YtUIdxks -

https://youtube.com/shorts/xXsMa6aUyyA


Aug 5, 2023 6:51 AM in response to vb2k

I would recommend scheduling an appointment at your Apple Store Genius Bar to have the cameras in your phone evaluated. I have absolutely NO issues with focus on my iPhone 14 Pro Max. If you are sure you're using the correct camera (there are three cameras on a 14 Pro Max) for the scene and it's not focusing correctly, you could have a hardware issue.

Aug 5, 2023 10:43 AM in response to vb2k

OK. From what I can see, you're using your fingers to zoom while the video is recording, correct? And I'm guessing if you don't use manual zoom, the video stays in focus, correct? What camera are you using when you take such a video? Or did you switch to a different camera by tapping a different camera while you were recording the video?


It does appear the camera isn't sure what to focus on, when you zoom in too closely. This could be a limitation of using zoom while recording.

Jan 14, 2024 8:17 PM in response to SravanKrA

Hi—I just down-traded mine to a 13, for all of the reasons you said. I went to a concert—5th row—and I have no pics to show for it. I know. Enjoy the show. I had no intentions of filming or taking photos throughout, but I became so determined to get one, I started focusing on the camera instead of the show. I had done all the research ahead of time on how to shoot a concert. When I got back to my room, I started bawling. Dramatic? Maybe, but I can’t imagine three years with the phone. I don’t want to get into the blazing hot aspect, and the fact that it dies after five hours of use when I sleep. I could listen to my sound app for seven solid hours on my XR and lose maybe 30% over night. (I’ve been reading about people turning on low power mode permanently. Really?)


So my 13 comes this week. I was willing to add a line, just so I could just put the 14 pro max in a drawer until it’s paid off. Desperation. So I wish I could give you advice. I, too, went to the Apple Store twice—I have Apple Care+. I would love to know the answer. Maybe someone can get some use out of the phone.

Feb 12, 2024 2:33 PM in response to vb2k

I've had this issue since the phone launched. I was initially annoyed that this issue made it past the testing phase but figured it was just an advent of a new camera system that required more user testing before getting figured out and a firmware update would fix it. Here we are a year and half out from launch and there's been zero fix or even acknowledgement of the problem. The camera system has really bad focus issues and a lot of time it can't decide which lens it wants to use for a perfectly normal focal length shot, forcing me to recompose the shot. Hardly the professional's tool it's advertised as.

Jun 19, 2024 11:53 PM in response to JS_bam

YES!! Me too! Since Jan 2024 - why 6 mod untik In on this forum ? Because I think it’s me messing it up!! But to see all the others having issues ? Well it’s not me being crazy it’s phone ! I had I phone 11 pro and I LOVED it - and switched back to Apple from pixel - which I got for the camera alone - now after reading all this I think I should go to Apple Store UGH . Also camera does all kinds of other whacky stuff it gets ‘stuck ‘n on

iPhone 14 pro max camera not focusing

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