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iPhone 14 pro max camera not focusing

Ever since buying this phone, the camera will randomly go out of focus or refuse to focus.


It happens on still images in every mode and on videos in every mode. Also with other cancers apps.


First I had restored from a prior phone, and service said the hardware was ok and so we wiped the phone and went through the grueling process of rebuilding everything from scratch. Problem still there. Then they said wait for the iOS update. Same issue. Finally said to go to service to have camera replaced. Made the trip and after diagnostics they refused to replace the camera because they said it wasn’t defective.


Dead ends with 🍏 on every try. The warranty is about to run out and the phone camera still didn’t work right with no help to fix or replace it.


I’d there any help out there?


Ironically, I upgraded from an iPhone 8 Plus, waiting for a significant camera upgrade. Now I’ve got a $1500 defective gadget with seemingly no fix and no recourse.


Help!

iPhone 14 Pro Max

Posted on Aug 5, 2023 5:43 AM

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Question marked as Top-ranking reply

Posted on Dec 14, 2023 10:51 AM

I have the same issue and I’m sure there are thousands of us that are dealing with this nonsense and not seeking the fix. Koodoo’s to you for speaking up. I also have tried all the same offered solutions, nothing works. This is extremely frustrating as I got IPhone 14 max with the highest memory exactly for that - to shoot videos and take pictures. I have been sort of just dealing with it. I also have had iPhones since forever, this has to be the most disappointing buy yet. Honestly apple should reimburse us somehow offer an exchange or something. This is how you build a bad name for your self.

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34 replies
Question marked as Top-ranking reply

Dec 14, 2023 10:51 AM in response to vb2k

I have the same issue and I’m sure there are thousands of us that are dealing with this nonsense and not seeking the fix. Koodoo’s to you for speaking up. I also have tried all the same offered solutions, nothing works. This is extremely frustrating as I got IPhone 14 max with the highest memory exactly for that - to shoot videos and take pictures. I have been sort of just dealing with it. I also have had iPhones since forever, this has to be the most disappointing buy yet. Honestly apple should reimburse us somehow offer an exchange or something. This is how you build a bad name for your self.

Aug 5, 2023 6:47 AM in response to SravanKrA

Thanks for the basic tutorial on focus and exposure. Surprisingly, this was the first thing I tried in more than a decade of using the cameras. But to no avail. I can do nothing to make it focus when it doesn't want to do so. Whether it's following an object, or completely still, it simply goes out of focus and refuses to go back in focus no matter what I do until it decides to go back in focus again. It can be on a tripod taking a video of a still rock, and suddenly go out of focus and most of the time will eventually go back into focus again. I've had iPhones since the iPhone 3 and have never experienced such issues or frustration before with any of them. I'm sure 🍏 knows about the problem. Are they just afraid to admit it because of the liability of millions of defective units out there that they'll need to refund? Why don't they fix it? Even if there was a fix in the works, that would be helpful to know. But dead silence and a complete lack of helpfulness from the 🍏 stores that I have to make appointments at and drive an hour to visit? Not acceptable.


I'm just a customer that needs help on a high-end product. Is that too much to ask?

Jan 7, 2024 12:36 PM in response to vb2k

While it’s comforting to see the community responding with “Me too” and upvotes, I’d really just like to see Apple fix the bug or the camera. It’s been a huge waste of money and time, and it seems like, now that iPhone 15 is out, we’ll never see it fixed. Very sad.


Not sure if this is related, but the lidar imaging is terrible, too.

This is a highly detailed lidar image of a spoon. This is one of the best 3D model image it’s ever taken. There’s never been anything useful or even attractive like you see advertised.

Jan 9, 2024 6:14 AM in response to vb2k

I have the iPhone 14 pro with the same issue. I’ve done the same. I’ve spent multiple hours speaking to different people from Apple support in regards to this issue. I thought maybe there was an issue with the camera due to dropping the phone, as I don’t recall having this problem the first few months when I purchased the phone.. I had them send me a new iPhone and immediately tested the camera, but unfortunately it had the same problem as my previous iPhone. Could it be a software update that caused this issue?


I recently spoke with a senior advisor in the tech department and screen-shared with her so she could see the focusing issue, in real time. She acknowledged that there was certainly something going on with the camera, however there was nothing that could be done as she said this was how the new iPhone cameras worked.. Ultimately I was told to try to continue playing with my camera settings and “get used” to how the camera now worked.. Frustrating to pay so much for a device with issues that can’t seem to be resolved. I can’t simply snap a QUICK photo as the phone won’t focus..





Dec 15, 2023 4:22 AM in response to vb2k

Did you ever resolve this? I'm in the same exact situation minus having gone thru the trouble of trying to contact them yet.


It's incredibly frustrating how most of the time I get a much better quality picture or video by opening the camera and taking a screen shot or screen recording. Then end result might be clear but the resolution ends up being less that the screen size after cropping out the UI from the view.


First time going for a Pro Max and borderline regretting it. The battery also was supposed to be great and I'm already having to plug it in before the day is over.. it used to last a few days. Now it only lasts that long if I don't touch it, but I use my phone.... anyway.. just wondering.

Jan 14, 2024 8:22 PM in response to SravanKrA

I do the same. Like the original poster, this isn’t about not knowing how to use the camera. It’s about exactly what he said. It goes in and out of focus—flipping back and forth by the second before you even get a chance to take the pic. I feel like I have to continuously tap the focus and take pics one after the other, hoping one is good. The other issue is what happened at the concert. You can be focusing at an object on the stage. If a person’s head slightly grazes the field of vision, even in the corner of the frame, the lens immediately focuses on it. So you’ll get a clear pic of a man’s bald head but not the stage.

Mar 14, 2024 5:48 PM in response to vb2k

I found a fix! I too was immensely frustrated with the camera going out of focus or jumping to macro mode when I’m zooming in to something far away. I realized it was the camera lens protector I had installed since I got the phone. Removed it and it works just fine now. Haven’t had the issue since. I’m thinking it has something do with the LiDAR being affected. Give it a try. Hope it helps!

Aug 5, 2023 6:29 AM in response to vb2k

Adjust the camera’s focus and exposure

Before you take a photo, the iPhone camera automatically sets the focus and exposure, and face detection balances the exposure across many faces. If you want to manually adjust the focus and exposure, do the following:

  1. Tap the screen to show the automatic focus area and exposure setting.
  2. Tap where you want to move the focus area.
  3. Next to the focus area, drag  up or down to adjust the exposure.
  4. To lock your manual focus and exposure settings for upcoming shots, touch and hold the focus area until you see AE/AF Lock; tap the screen to unlock settings.


Aug 5, 2023 10:44 AM in response to lobsterghost1

Sorry ... the links got a bit mangled, so I corrected them and updated the circumstances. To answer your questions, it does not matter whether it's tap-zooming, finger zooming, or no zooming. Same stuff happens. Doesn't matter inside or outside. Doesn't matter still scenes or moving. Doesn't matter bright or dark.

iPhone 14 pro max camera not focusing

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