iPhone 14 pro max camera not focusing

Ever since buying this phone, the camera will randomly go out of focus or refuse to focus.


It happens on still images in every mode and on videos in every mode. Also with other cancers apps.


First I had restored from a prior phone, and service said the hardware was ok and so we wiped the phone and went through the grueling process of rebuilding everything from scratch. Problem still there. Then they said wait for the iOS update. Same issue. Finally said to go to service to have camera replaced. Made the trip and after diagnostics they refused to replace the camera because they said it wasn’t defective.


Dead ends with 🍏 on every try. The warranty is about to run out and the phone camera still didn’t work right with no help to fix or replace it.


I’d there any help out there?


Ironically, I upgraded from an iPhone 8 Plus, waiting for a significant camera upgrade. Now I’ve got a $1500 defective gadget with seemingly no fix and no recourse.


Help!

iPhone 14 Pro Max

Posted on Aug 5, 2023 5:43 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2024 5:48 PM

I found a fix! I too was immensely frustrated with the camera going out of focus or jumping to macro mode when I’m zooming in to something far away. I realized it was the camera lens protector I had installed since I got the phone. Removed it and it works just fine now. Haven’t had the issue since. I’m thinking it has something do with the LiDAR being affected. Give it a try. Hope it helps!

Similar questions

34 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 14 pro max camera not focusing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.