Problem with Finder

Since a few weeks ago the Finder on my MacBook Pro (M1) is broken. I am not sure what I did to cause this.


For example, if I try to go to "Recents" I get "The operation can’t be completed because the item can’t be found." It's the same for "Documents" and "Desktop"


Can anybody solve this? Thanks!

MacBook Pro 14″, macOS 13.5

Posted on Aug 6, 2023 3:25 AM

Reply
Question marked as Best reply

Posted on Aug 6, 2023 2:14 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


6 replies
Question marked as Best reply

Aug 6, 2023 2:14 PM in response to evan_mason

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Aug 6, 2023 12:53 PM in response to evan_mason

evan_mason wrote:

Hi, yes, I restarted the Finder but it seems to be very unhealthy. Pressing Command-Shift-G and pressing ~/Library/Preferences/com.apple.finder.plist hasn't worked. I wasn't able to go any further than that.


I am not sure exactly what you did, and what has not worked.

Did you find the file? Did you drag it to the trash?

Did you relaunch the Finder, or restart your mac?


Problem with Finder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.