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Enabling junk mail filtering: after closing mail app and reopening filtering has been turned off? How? Why? How do I keep junk mail filtering enabled? Same with rules. After applying 2 new rules they are gone the next time I checked.
iMac 24″, macOS 13.5
Clusseau wrote:
Enabling junk mail filtering: after closing mail app and reopening filtering has been turned off? How? Why? How do I keep junk mail filtering enabled? Same with rules. After applying 2 new rules they are gone the next time I checked.
Try shutting down Mail completely
Hold SHIFT key and then Launch Mail
If is a Safe Launch of the Mail Application
The Test opening and closing an Opening Mail
Are the Junk Filters still ON
Still no resolve >>
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
3 - Does the issue present in this mode ?
4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
Clusseau wrote:
Enabling junk mail filtering: after closing mail app and reopening filtering has been turned off? How? Why? How do I keep junk mail filtering enabled? Same with rules. After applying 2 new rules they are gone the next time I checked.
Try shutting down Mail completely
Hold SHIFT key and then Launch Mail
If is a Safe Launch of the Mail Application
The Test opening and closing an Opening Mail
Are the Junk Filters still ON
Still no resolve >>
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance
3 - Does the issue present in this mode ?
4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
" that was the first thing I tried. "
Does that mean you have tried ALL the suggestions or just some of the suggestions
Giving the benefit of the doubt that ALL have been tried.
1 - There could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
2 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
3 - Download the Application Etrecheck directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<
The application can be still be run and post the report as per instruction
Your choice
Depending on you chose and posting the report we will have a look and offer some suggestions
without that report and your assertion in above reply, regarding Apple Support
This session regarding the Computer issue may have reached its’ climax and very little can be offered by me at this time
that was the first thing I tried. No difference. Enable junk mail filtering keeps turning itself off.
setting up a dummy 'test' account shares the same problem. Entrecheck found nothing but wants me to purchase a pro version. I have tried Apple customer service and they are clueless and no help.
mail setting
