Preorder issues

I can understand your frustration. Preordering a movie should grant you access to it once it's released, but technical issues or delays can sometimes lead to discrepancies like the one you're experiencing. Here are a few steps you can take to resolve the issue:

1. Make sure that the release date for the movie has passed. Sometimes, there might be a delay in making the movie available for streaming after the official release date.
2. Try refreshing your Apple TV app or restarting the device. This can sometimes resolve temporary glitches or loading issues.
3. Sometimes, preordered movies might not show up in the main browsing section of the app but can be found in your Library or Purchased section. Look for the movie there.
4. Double-check the email you received for the preorder confirmation. Make sure that the purchase was completed successfully and that there are no issues with the transaction.
5. In some cases, especially if you preordered the movie through a special offer or promotion, you might have received a redeemable code. Check if the email contains any instructions for redeeming the movie on Apple TV.

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.