Battery is not holding charge very long. The phone is only 3 months old

Charge to 100% over night in 2 hours charge has dropped to64%. No apps running in back ground . This is a 3 month old phone

iPhone 5c

Posted on Aug 9, 2023 4:35 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2023 12:16 PM

Hi Nursingnumber1,


You mentioned in the notes your iPhone is an iPhone 5c. If so, it's possible there's a hardware issue with your iPhone battery. Regarding service for an iPhone 5c, the device would be considered obsolete. You can view more information here: Obtaining service for your Apple product after an expired warranty


However, if this is a newer iPhone model and the notes are incorrect, you can view helpful information in the section "When batteries chemically age" here: iPhone Battery and Performance

There's additional information in the same article for checking the battery health and other details on an iPhone 6 and later with iOS 11.3 or later.


Are you able to confirm the exact model iPhone you're having this issue with? If needed, the article here can help you check: Identify your iPhone model


Cheers.

1 reply
Question marked as Top-ranking reply

Aug 10, 2023 12:16 PM in response to Nursingnumber1

Hi Nursingnumber1,


You mentioned in the notes your iPhone is an iPhone 5c. If so, it's possible there's a hardware issue with your iPhone battery. Regarding service for an iPhone 5c, the device would be considered obsolete. You can view more information here: Obtaining service for your Apple product after an expired warranty


However, if this is a newer iPhone model and the notes are incorrect, you can view helpful information in the section "When batteries chemically age" here: iPhone Battery and Performance

There's additional information in the same article for checking the battery health and other details on an iPhone 6 and later with iOS 11.3 or later.


Are you able to confirm the exact model iPhone you're having this issue with? If needed, the article here can help you check: Identify your iPhone model


Cheers.

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Battery is not holding charge very long. The phone is only 3 months old

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