MacBook Pro 15" 2019 Logic Board has died

zemozits wrote:

I recently took my 2019 A1990 to Apple because it won’t turn on. Absolutely no sign of power. Checked the P/S and reset the SMC? And nothing. Apple did the same with no results. Offered me a flat rate repair for $695. I thought this was ridiculous and went home, very disappointed. Checking on the internet this seems to be a very common occurrence.

I was just wondering how common of an occurrence this is and if it is at the level that Apple should acknowledge some design responsibility and recall and repair these units. These flat rate repairs will guarantee to get you running, but 90% are probably a bad component and the other 10% may not be repairable. These cost Apple $695 to repair, but they have made $600 on all the simpler repairs. Let me know if you see see this as a common failure and if there is anything Apple is doing to address this. It would be nice if Apple would share some statistics to see how common this problem is.

[Re-Titled by Moderator]

You can submit your Apple Feedback here: Product Feedback - Apple

logic boards are replaced not repaired.

'polls' such as yours are frowned upon according to the TOU in these Apple Support Communities...

Apple Support Communities Use Agreement - Apple Community

There is no Service Program for this 15" 2019 logic board issue

you can read more: Apple Service Programs - Apple Support

Keep in mind Service work, parts and labor only warranty is 90-days...full stop.

Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.

Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

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I would not buy a new Mac today (read your 2019) without including the "AppleCare+ " which would have given you the option for the "Extended" Warranty annually

If you have AppleCare+

AppleCare Products - Mac - Apple

Extend your AppleCare+ coverage

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Check your coverage

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zemozits wrote:

I recently took my 2019 A1990 to Apple because it won’t turn on. Absolutely no sign of power. Checked the P/S and reset the SMC? And nothing. Apple did the same with no results. Offered me a flat rate repair for $695. I thought this was ridiculous and went home, very disappointed. Checking on the internet this seems to be a very common occurrence.

I was just wondering how common of an occurrence this is and if it is at the level that Apple should acknowledge some design responsibility and recall and repair these units. These flat rate repairs will guarantee to get you running, but 90% are probably a bad component and the other 10% may not be repairable. These cost Apple $695 to repair, but they have made $600 on all the simpler repairs. Let me know if you see see this as a common failure and if there is anything Apple is doing to address this. It would be nice if Apple would share some statistics to see how common this problem is.

[Re-Titled by Moderator]

Not sure why this old thread came back to the top...?

as stated previously Logic boards are replaced they are not repaired.

If it was a wide spread issue—

Apple would issue a "Service Program" for that exact Mac and that exact issue. I do not see it.

Apple Service Programs - Apple Support

You can submit your submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

<<. Most of these repairs are a blown component that cost about $4.00 and another hour of troubleshooting. >>

Some might be an hour of Troubleshooting. Some might be all afternoon. Some might be a week or more. Some might not be repairable using ordinary tools and techniques, but instead require trial-replacement of complex surface-mount devices (which most casual repairers do not have access to) and further debugging.

In addition, YOU have skills far in excess of most users, and can personally bear the risk that the board may never work again. Most repairers can not assume that risk without some compensation for time expended.

Your calculus does not factor in the training time to get technicians proficient at this debugging, and re-training as models change from year-to-year, nor the cost of not being able to make the repair.

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Apple has decided -- not lightly -- to do repair-by-replacement at the customer interface, at a fixed 'no surprises' price. Anything discovered while the repair is in process does not add an additional charge. Also, a 90-day warranty on the repair ISSUE is included. That gets you a working computer fairly quickly at a guaranteed price.

Apple also offers depot repair in some instances. They send your computer out to a regional depot, and the depot will repair-by-replacement EVERYTHING that might be involved for a price that may be lower, but sometimes takes a little longer back to you than In-store repair.

The good news is that it can be cheaper to fix on an alternative repair service. Apple told me that i would need to pay EUR 799,00 for the Logic Board (In Italy). I expend EUR 100,00 for fix the connection between graphic card and logic board. It's working fine now (But don't know how long).

In addition to the advice from @leroydouglas, you can also look to see whether any local consumer protection laws can help you.

Apple is not here on these forums....we are just other regular users such as yourself. If you want Apple to know your opinion & frustration, then contact Apple directly. You may want to contact Apple corporate directly since Apple support will only provide you with repair options.

I had the same issue at the end of august 2023. It just didn’t turn on and that’s it. I had it in apple service where one of the technicians told me that logic board has to be replaced because ssd drive was fried.

This has happened to me also. I have a late 2021 MBPro, it suddenly stopped working. My husband took the computer in to the store for a diagnostic review; he was told we need a logic board at the cost of $1,000.00 !!

Really; a thousand dollars for a computer that has less than 50 hours on it .... come on Apple what's going on I am not the only one to have experienced a login board failure.

Maybe a recall should be initiated.

Unhappy consumer !!

Well, you probably would be rich. Obviously you’re unaware of the issues that have plagued this model of MacBook Pro. It’s a KNOWN fact that this model of MBP, which is the last of the Intel CPUs, has been nothing but problematic. I also have a similar story with the 2019 MBP where my logic board needed replacement. Three years later it has failed again and now my data is gone. Apple should’ve recalled this model and admitted it was a problem. While I agree Apple is typically a reliable product, I can’t agree with you on this model. 

Hate the screen replaced, keyboard buttons stuck replaced and now the logic board. This computer is a dud, apple had a class action lawsuit about this model being a dud.

This was my story. I invested in a machine that I planned to use for 10+ years. It lasted just over a year and completely died. I had a private tech diagnose it and he saw the failure on the board. I was an apple guy for decades, and this made me leave apple completely. They ought to own up to it. I agree.

All you have to do is to look at ebay. 2019 MacbookPro 16" logicboard. All of them are not working. Most say "No Power". Sounds like it's worthy of a recall to me.

Checking with Apple Support or independent repair shops might provide alternatives. Keeping an eye on user forums and tech news can also offer more insights.

Same issue with my macbook Pro 15" 2019 (A1990), unfortunately became dead with all my data.

I agree that Apple has to recall this model due to defective component.

old macbooks work fine even after 7 or 8 years, but this model A1990 is a defective model.

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

I’m in the UK and we have supposedly helpful consumer rights laws. Apple told me on a support call they won’t help because the computer is over 2 years old; it was 27 months old when it failed. I wrote a physical actual letter of complaint and they call me back, but simply to tell me the same - that they aren’t interested. Why bother doing that? It was like kicking a man when he’s down. And my posts have been deleted for being unconstructive. Let’s see if this one is.