iPhone 13 Pro Max White Screen

We bought iphone 13 pro max on last year june. Today i.e. aug 13 we faced a major issue. The screen completely went white . We took the phone to the service center. They confirmed its display issue. We followed the threads in iphone 13 and found its very common and happening for a lot of people post upgrade. The customer care here asked for around 35k. The issue is bot caused by any hardware or software damage. None of these was damager by user i.e. us. Then why we have to pay such a lum sum amount for it. Need assistance on this. As a lot if important data is stored in that phone.

[Re-Titled by Moderator]

iPhone XS, iOS 16

Posted on Aug 13, 2023 7:47 AM

Top-ranking reply

Omar___

Level 1

34 points

Posted on Aug 14, 2023 7:48 AM

Hi,

Like you say, it's a widely known issue among users dealing with the problem. In another thread the user Arzozeus suggests a process to try getting the repair cost waived: https://discussions.apple.com/thread/254455239?answerId=259380747022#259380747022

A different user explained how they got the cost waived: https://discussions.apple.com/thread/254455239?answerId=259197503022#259197503022.

Good luck!

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Similar questions

85 replies

Aug 8, 2024 12:33 AM in response to sashwati

I had the same problem as you. but my phone is out of warranty, how to repair it at lowest cost?

maaz234

Level 1

8 points

Sep 9, 2024 7:03 AM in response to gurmeetsing

Could you tell me how you got the repair free of cost since I really don’t want to pay 300 for something that is not my fault

asefads

Level 1

8 points

Sep 13, 2024 10:36 PM in response to sashwati

Same issue just happened to me.. this is a clear common issue and should me made right by apple

monisa49

Level 1

8 points

Sep 20, 2024 4:54 PM in response to TeonIsOverIt

Same to me

Sep 21, 2024 9:10 AM in response to vivekvn94

Please how I reach out to apple authorized service center

Oct 10, 2024 1:40 AM in response to venkatChowdhury

same problem is what i have faced, but no solution till now. Service team is asking for 35k for repair. Please suggest me if you got any solution

Oct 10, 2024 1:45 AM in response to gurmeetsing

Hello Gurmeet,

Can you guide me in this, i am into the same situation you mentioned. Didn't find any solution yet and the service centers are not ready for free repair.

Oct 12, 2024 9:34 AM in response to sashwati

My phone also gone whight . Apple please help us

Oct 16, 2024 12:18 PM in response to venkatChowdhury

CAN U PROVIDE US THE NUMBER

Mabelk

Level 1

9 points

Oct 22, 2023 4:17 AM in response to venkatChowdhury

I encountered the same issue on my iphone 13 pro. Out of luck, I'm being asked to pay for the screen replacement coz this defect was not covered under any service program. Real disappointment

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iPhone 13 Pro Max White Screen