How is this acceptable to wait 2 weeks to recover your ID?

As of today Aug 1, 2024 I have waited 49 days and have spent 40 hours on phone with Apple support. And I have no end in site. I had to buy a new laptop just to do my work.

"What you see is what you get!"

According to Apple, to avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. Best of luck though.

hi

i have the same problem with my daughter iphone XR , screen was broken she forgot the apple id password, and phone is locked to owner , can somebody tell me what will happen after the 13 days

i insert the sim card to an old iphone i have so i can receive the link to reset the password

thank you

Same case for my daughter. She is not able to reset her password for iCloud for more than 2 weeks. Apples validation prompts rotates amongsts three of her apple devices however after successful validation, non of the devices are able to save her new password.

She spent hours on 30+ calls with apple support calls & 1 in-store genius bar visit (and as of last Friday, she was told that her ticket was marked with P2 priority with ATS team and issue is still not resolved). We are iCloud+ customers who pays expensive subscription every month however issue remains.

She is due to travel to another city on her own with her broken phone (for which repair requires to reset password and log out of device). As a parents, we are very concerned sending our daughter to another location with broken device.

Apple wake up !!

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dogsblue9 wrote:

Apple is causing financial damage to my business. How is it acceptable to wait 5 weeks to recover the password for my account?

Is it Apple's fault that you lost access to your account?

roboticflamingo wrote:

Btw it's possible that a user can get in to a knot with an Apple ID if you set up or login on a new device and you cannot remember the password (esp if you have multiple devices),

Your Apple ID password is the same on every device that you're using that Apple ID on, so I'm not sure I understand how multiple devices enter into it.

Indeed! And how is it that resetting an Apple ID password - to activate a new iPhone - requires putting in the number of the same phone I am activating (that obviously cannot get the code yet SMH).

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am tired since all this days I have submitted case id my Apple ID is not active help me out A************* iCloud email iCloud name******* help me to reactive my account so that I will be able to sign in and sign out

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Oh I'm aware of that, you don't need to repeat the same thing over and over. I just don't like people here doing the usual "Apple is always right" thing against other users frustration and experiences, or using italics trying to mock off other peoples opinion.

piurexroa wrote:

Oh I'm aware of that, you don't need to repeat the same thing over and over. I just don't like people here doing the usual "Apple is always right" thing against other users frustration and experiences, or using italics trying to mock off other peoples opinion.

No one here has said Apple is always right. And the italics are for emphasis, nothing more.

I just don't like people continuing to argue with their fellow users about something no one in these forums can change. Seems rather pointless.

I’ve been waiting two years to gain access to my iCloud. I lost or someone stole my phone about two years ago. Ever since I have been trying to recover my iCloud. I get the email saying I’m able to recover the email. I go to the website say I don’t have access to the email (because they keep wanting to email me the code to the iCloud I’m trying to access) and I also don’t have access to the phone number. It tells me to proved them with a new number, when I enter the number the website has an attack and has me wait again. This has been an endless cycle (nightmare) this past Friday was the day I had to recover the iCloud again I call and get connected with a specialist. Typically I only had to wait 4-7 days in between each recovery. Now I have to wait 23 days but this time it actually let me add my number, so hopefully it allows me to recover. If it doesn’t me and the specialist are going to become best friends and will be attending my wedding. Cause I will be calling until I get access. Only reason I haven’t given up. I have a voicemail saved of my sister; and I want to hear her voice again. She passed away and that’s the only recording of her voice I have.

I agree this is unacceptable. I left my business phone at a known location but have not yet been able to retrieve it. I locked the phone but decided to try and back it up and then erase it for security reasons. Unfortunately, my password is not correct so I have verified with Apple my business email, I have provided them with a personal number and verified that number, and yet I am unable to access my account, erase my phone, or anything else shy of flying back to where I left the phone for 23 days. This leaves me very uncomfortable from a security standpoint. In this day and age, I should have more access to my account than this system currently allows - do better Apple. I have 723 employees and I picked Apple phones because I felt confident in my ability to better cont

Blutstein wrote:

I was told it would only take 4 days and now they are saying 24 days. Is there anything you can do?

No, there is nothing anyone here can do. No, there is no one here who has any special inside knowledge.

I'm going through the same thing with Apple. I am now entering the 6th week and cannot access my account. Apple's recovery does not work. I canceled a trip because of Apple's negligence.

jamiu60 wrote:

help me to reactive my account so that I will be able to sign in and sign out

No one here in this user-to-user forum can help you with this. You need to continue to work with Apple.