cannot connect to icloud from windows 11 PC

I have been having trouble connecting to icloud from my PC running windows 11. I get the message "error occured during authentication."

Posted on Aug 14, 2023 4:20 PM

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Posted on Sep 1, 2023 12:41 PM

I was racking my brain on this one for a while until I noticed the Windows 11 machine that was working was older WIFI Card. Newer Windows 11 machine has the Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter.


I searched the web and found this thread.


When I loaded the "Killer Intelligence Center" I noticed warning messages indicating that my router is not compatible with newer capabilities on this Killer WiFi Card.


Work around:

  1. Right click start and load Computer Management
  2. Find Killer Services under the Services and Applications
  3. Set both Killer Network Service and Killer Analytics Service to Disabled
  4. Find both these services in task manager and stop the both
  5. Log into icloud.com without issue; Joy!


Thanks rivrbend!



34 replies

Aug 31, 2023 10:24 AM in response to bbauer1973

Anyone find the source of the problem yet (a driver or program)?. I spent 4 hours with Apple Support going through many of the trouble shooting steps, including removing antirus software, reinstalling icloud and itunes and creating a new windows user admin account, but no success yet in fixing the issue or identifying a specific cause. I have yet to disable and enable services and was hoping someone here had done that. My issue started a little over a week ago when I found my icloud calendars would not sync with my Dell Windows 11 PC. Feels like there must have been a Windows update or simialr that drove this. My problem is with the app and the icloud website. Occassionally I have got through to the website, but I always get a server error with the app. I have no issues with my windows 10 laptop, iphone or ipad (all on the same wifi network).

Oct 8, 2023 10:53 AM in response to rivercrest22

It's not Microsoft. The Killer Network suite is owned by Intel, and in my case it shipped with new Dell hardware. The problem is that all of these corporations are too big and too "perfect" to listen to the little guys like us or anyone else, including each other. For me, the bigger question is - what are Apple doing about it? It is they who should be resolving this with Intel. iCloud is not an insignificant part of their product portfolio.

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cannot connect to icloud from windows 11 PC

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