This message has not been downloaded from the server.

iphone emails: exchange: This message has not been downloaded from the server.


I am an I.T. admin who also runs the network and email server. This error on the iphone about the messages not being downloaded is bogus.


In the older IOS versions I would get the same error message, however, when you touch and hold the email message, it would preview the entire email because the iphone had in fact actually downloaded the message.


Now in the latest IOS, apple has disabled the preview to hide the fact that the message was actually downloaded.


I did a network packet capture on the mail server using my phone’s IP address while I downloaded email on my phone.


I can confirm 100% that when the iphone did not display a email message, it had already downloaded that message according to the email server logs and also the fact that whenever I would refresh the messages back and forth, switching between messages until the message actually displayed, the iphone never once talked to the mail server before the message was actually displayed.


I was able to reproduce this test over and over again to prove to other iphone users that their iphone never communicated with the mail server again before magically working out how to display the message that has an error message of “This message has not been downloaded from the server.”


This problem is an IOS issue that needs to be solved.


If this problem is not addressed in the next IOS update, the end users are going to see this for what it is.


Don’t simply blame the end user’s non apple / not icloud / email solution / email server / third party email.


It is an strange situation that apple’s own icloud accounts don’t get the same error message.


It is a strange situation that the previous IOS version would allow you to touch and hold the message that could not be downloaded and it would fully display the contents of the message until we let go. It is very strange that the preview feature has now been disabled in the new IOS versions.


Fix the problem and stop trying to make people feel like they should have to use an apple icloud account because their own email solution is inferior to apple’s….


I am interested in sharing my findings with others and with apple.



iPhone 12 Pro Max

Posted on Aug 15, 2023 6:10 AM

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95 replies

Mar 9, 2024 4:59 AM in response to Sipizen

I called about this and other issues yesterday. They insisted it was an AOL email problem. I was firm that this is happening to hundreds of thousands of Apple iPhone users who don’t use AOL for their mail and this was a UNIVERSAL problem. The rep sai something like “at Apple, we like to look at each issue INDIVIDUALLY! This is nuts! Also, it has adversely affected us in so many ways. My doc sends a link to our telehealth appt. I’m late for it. My insurance sends a one time password….** the time it opens, it’s expired. My “game night” web ex link won’t open and I’m late for that! Arrrgghhhh!!!!!

Mar 17, 2024 1:46 PM in response to Springnuts

I fixed mine the other day and here’s how you do it one. Go to your yahoo email and search for an email that you know you have many of. 2

Then press edit.

put your finger on the top left-hand corner of your screen with a very light touch run your finger down to the bottom of your screen and hold it there and every single email that you’ve searched over the years will come up.

3. Hit the button.

Deleted emails that way it works just fine

Apr 2, 2024 11:30 AM in response to IceSkyBlue

I was also getting this error message all the time and I know the frustration by clearing the Mail app cache the issue is resolved for me. Before that, I tried many solutions from the webpage Fix This Message has not been Downloaded from the Server which my coworker shared with me. So, either the clearing of the Mail app cache worked, or the other solutions also correlated with it.  

May 16, 2024 10:02 AM in response to Sipizen

It gets better. Not only is it doing this to me for an email that I need to get a link from and that the phone did have yesterday, but when I hit reply on the message it says hasn’t been down loaded, it shows the full body of the message in the reply, so it absolutely has already download it and does have it. This bogus, fake error message is nothing but complete broken nonsense from Apple, making it harder for us to use the phone to do crucial things that we need to do in our businesses, for no reason that is possible to see.

Dec 17, 2023 5:00 PM in response to Sipizen

Since youre in IT guy maybe you can answer me this question (or not) I think my deleted texts are stuck on the apple server because ever since I updated to ios 17.2 my back up storage keeps increasing instead of decreasing. I delete texts manually everday. I was told by apple it takes to 4 days to delete on the server end and sometimes 180 days but Im wondering if its a glitch in ios 17.2 because it only started happening after I updated to 17.2 monday Dec. 11th Does apple really keep deleted things up to 180 days on the server end or is it longer than that? I was also told it might magically fix itself eventually

Jan 2, 2024 9:36 PM in response to Springnuts

In my case it's only with Yahoo!... 7 email accounts on my phone and it's only this one with the issue. Even weirder is that we have one iPhone in the house that has no issues but another iPhone and an iPad (all three devices are relatively current hardware [between 1 and 3 years old] and have the latest iOS updates) have the "message has not been downloaded" issue. I can't see what (if anything) is different between the working and non-working devices.

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This message has not been downloaded from the server.

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