Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID email defunct help

I have an iPhone 5 with an Apple ID of an old email I no longer have access to.

I want to change it to my current Apple ID. but it is impossible to do this.


I can’t remember the password, I can’t reset it and it does not appear Apple even recognises the email as valid anymore.


I tried connecting to Finder to attempt a reset of the whole phone to lose the Apple ID email but it required closing Find My so the reset can occur - but it also requires my password.


Frustrating!

Help!

Any ideas?




Earlier iPhone models

Posted on Aug 16, 2023 4:24 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 6:38 PM

According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.


You can reach Apple Support using this link --> Contact - Official Apple Support


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support



2 replies
Question marked as Top-ranking reply

Aug 16, 2023 6:38 PM in response to j2112c

According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.


You can reach Apple Support using this link --> Contact - Official Apple Support


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support



Apple ID email defunct help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.