You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Kezza67 Author

Level 1

4 points

Screen of Iphone 13pro is unresponsive

An update for IOS 16.4.1 was downloaded and upon installation

I am unable to accesss the phone was the screen seems to be non responsive to touch.

I am unable to turn the phone off.

iPhone 13 Pro Max, iOS 17

Posted on Aug 16, 2023 5:20 PM

Top-ranking reply

TheLittles

Level 10

196,497 points

Posted on Aug 16, 2023 5:49 PM

Kezza67 Said:

"Screen of Iphone 13pro is unresponsive: An update for IOS 16.4.1 was downloaded and upon installation I am unable to accesss the phone was the screen seems to be non responsive to touch. I am unable to turn the phone off."

-------

Troubleshooting an Unresponsive iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

If your iPhone is Stuck on the Apple Logo - Apple Support

If the Screen isn’t Working on your iPhone or iPad - Apple Support

If your iPhone Won't Turn On or is Frozen - Apple Support

If you Need More Help - iPhone - Apple Support

View in context

Screen of Iphone 13pro is unresponsive

Similar questions