Trying to change iCloud email for Apple ID.

Purchased a new Apple 14 phone, wanted to use existing number had on android phone, when phone was setup it was set with a new number and not the one I had on other phone. Finally got that corrected; however the phone is still under the wrong number when entering the number because I do not know what the password was when the phone was setup by ATT. I clicked on forgot password, wanted me to enter the wrong number to get a security verification code. The request went to the wrong number. Everything has been tried that I can think of to do any suggestions will be appreciated.

Posted on Aug 16, 2023 6:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 6:22 PM

JLBOH Said:

"Trying to change iCloud email for Apple ID.: [...]I clicked on forgot password, wanted me to enter the wrong number to get a security verification code. The request went to the wrong number. Everything has been tried that I can think of to do any suggestions will be appreciated."

-------


Get the Phone Number Changed:


Contact Apple Support.

Have Apple Support change it to what it should be. Ask them why these accounts still show up. If need be, perform a screensharing session with them, so they can see this firsthand, from your perspective. Apple Support is the only official way to get this to stop switching.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


IMPORTANT: Perform a Trail & Error login session, prior to ending the call.

1 reply
Question marked as Top-ranking reply

Aug 16, 2023 6:22 PM in response to JLBOH

JLBOH Said:

"Trying to change iCloud email for Apple ID.: [...]I clicked on forgot password, wanted me to enter the wrong number to get a security verification code. The request went to the wrong number. Everything has been tried that I can think of to do any suggestions will be appreciated."

-------


Get the Phone Number Changed:


Contact Apple Support.

Have Apple Support change it to what it should be. Ask them why these accounts still show up. If need be, perform a screensharing session with them, so they can see this firsthand, from your perspective. Apple Support is the only official way to get this to stop switching.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


IMPORTANT: Perform a Trail & Error login session, prior to ending the call.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Trying to change iCloud email for Apple ID.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.