I had these airpods pro’s for about 2 months. The case says that it doesn’t have battery but when I look at it on my phone, it says it does have battery. Now my phone forgot my airpods and wont connect back and I charged my airpods for a whole day and doesn’t still charge or connect back.
Looked at tutorials, everything. Anyone can help me out?
Hi notbombba,
We appreciate you reaching out to us.
Also, we'd like to thank you for providing us with a detailed description of the steps you've performed.
The next best step is to perform a reset. You can use the steps below to guide you.
next to your AirPods, tap Forget This Device, then tap again to confirm. If your AirPods don't appear there, continue to the next step. You can use the article below as a reference.
How to reset your AirPods and AirPods Pro - Apple Support
If possible, try to pair your AirPods Pro with a different supported device.
Performing this step can help further isolate the issue.
If you need further assistance after performing a reset, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Hi notbombba,
We appreciate you reaching out to us.
Also, we'd like to thank you for providing us with a detailed description of the steps you've performed.
The next best step is to perform a reset. You can use the steps below to guide you.
next to your AirPods, tap Forget This Device, then tap again to confirm. If your AirPods don't appear there, continue to the next step. You can use the article below as a reference.
How to reset your AirPods and AirPods Pro - Apple Support
If possible, try to pair your AirPods Pro with a different supported device.
Performing this step can help further isolate the issue.
If you need further assistance after performing a reset, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!
Hello notbombba,
Next, we'd ensure that the device you use to connect with these AirPods Pro are up to date for the latest firmware. If you're using an iPhone, you can backup and update using these related steps: Update your iPhone or iPad
We would also charge the AirPods case with the provided charging cable and a power adapter, if you were charging them wirelessly.
If you continue to have issues with them after these steps above, then it would be best to connect with Apple Support: Get Support They would need to take it from here.
Take care.
Hello! I tried this. The airpods connected but then disconnected because of the battery. What it did next was is when I put them back in the case, just blinked orange and open the lid back and the AirPods didn’t connect back again. Is this normal or is there something I need to do? Because I cleaned them so many times. Let me know, thanks!
i checked if the firmware was updated. Updated as well. My Ipad is on 16.6. And I am trying to charge it with my charger I both used for my airpods pro before which worked well and for my ipad as well
My airpod case says it doesn’t have battery but it haves 89% and can’t charge
