itunes preview not working on all songs

My workaround this issue was to use the apple music web browser version to preview albums and songs. I have the same problem with itunes where some albums/songs can be previewed but many others can not. It is very annoying that itunes does not work but their web brower does. At least, it is an options for those interested.

I've had to subscribe for a '2 months free' deal - but at least it's a work around!

This is a user-to-user forum. We should make this known to Apple using this link:

Product Feedback - Apple

This problem has been getting worse over the last few months with more and more tracks not working.

Some tracks will play and others won't even though they are on the same album.

iTunes/Apple spent over 1 hour on Live Chat and Live Screen access last week watching the problem and getting me to screen grab pictures of the problem on one track that would play and one track that would not play.

The diagnostic's part in iTunes was used and info sent along with the screen shots and all the info screen grabbed from the system specs I was using at the time. The problem happens on all 6 computers here at the radio station, so a waste of time that was.

I was told I would get a call back last Thursday 24th August 2023. The call was later than they stated. It was a call stating the person who was supposed to call cannot call me. It was now to happen on Friday (The next day)

THAT DID NOT HAPPEN. I sent a e mail & stated that after all the problems with iTunes over the last 9 months with their pathetic waiting time for a password reset, that was not needed that locked my account for 5 months,

because the staff kept giving me WRONG INFO every 30 days...

I stated I have purchased over 35,000 + tracks since 2008 on my accounts and will no longer use iTunes.

I removed all software (That's a pain to do as there are hidden files you have to snoop out in Windows itself that don't hoof it when using the correct removal procedure)

I have had it with Apple.

Apple rip-off customers in the 'Genius Bar' as exposed by News channels in the US and Australia. (Proof on YouTube) maybe the 'Genius' bit is that Apple rip-off the customer and they let them get away with it.

Apple were, on every call I have made to them, shocked that I DON'T OWN an Apple product.

I wonder why?

Apple products are: - OVER RATED, OVER PRICED and snoop big time.

You can get to live chat or get a call back from them but you have to go through so many hoops and circles to get to the page to get to them.

Apple...

Go AWAY and I hope all WINDOWS 10 / 11 and 12 users dump you until you learn to RESPECT YOUR CUSTOMERS be they Apple or Windows users.

Tony Howard

Bolts Radio

31st August 2023

Having the same problem with various ITunes and Music apps on 4 different Macs. I did check with other music friends to see if they had the same issues on a particular recent jazz album (Säje) https://music.apple.com/us/album/s%C3%A4je/1698400328. I got confirmation that the "Music" version 1.3.6.14 running on macOS Ventura 13.5.1 was previewing fine that album. Thanks Apple for looking deeply at what was lately modify to create this problem.

I have the same problem -- and it's unpredictable what songs will play on pre-orders and which ones won't, although lately for me it's been most of them that won't play. An Apple iTunes specialist three weeks ago said I may need to wipe my iMac and restore from a backup, which I'm reluctant to do. I had hoped that updating to Mac OS Sonoma today would fix it; it did not. My workaround at this point is to engage Siri on Imac to play pre-order songs (I am an Apple Music subscriber), but that is tedious. I share the speculation of some in this thread that Apple might not be taking it seriously because they want to push you to streaming. Or it may be that only a small subset of users has the problem.

I agree, this bug is designed to force us to subscribe to Apple Music. I prefer to also preview songs before I purchase them to ensure I am selecting the correct version. Well if you find a song with 20+ versions, I hope you can decide which one before you hit the bug. After so many previews iTunes store will cease playing them. It’s very annoying and I wish Apple would revert back to the way it was. I’m making a purchase, after all.

The spinning preview icon is happening on all my Windows computers and an iMac.

Why does Apple wait until it's a majority issue before addressing it?

Extremely frustrating.

A company that has this much money obviously doesn't care about $1.29 here and a $1.29 there...

Hi "Not an Expert", like I said earlier on this page: I got confirmation from a friend that his "Music" version 1.3.6.14 running on macOS Ventura 13.5.1 was previewing well a particular recent jazz album (Säje) https://music.apple.com/us/album/s%C3%A4je/1698400328. It's Apple's job to find the problem because it is a real pain for people like us using it as a tool!

Same problem here. Itunes will preview some tracks but not others - does not seem to be any logic to what it will or will not play.

Have also have issues connecting to itunes store - hangs every other time i connect. (If I switch from the store back to my library and then try to return to the store, it hangs. Repeat click back to library then back to store and it connects fine. I can live with this as at least I have a solution. But not sure how long I can live with not being able to preview - could be my queue to try Spotify!

I think I'm finally giving up on iTunes. It sucks because I have thousands of songs after all these years, but this on top of the fact that it keeps randomly deleting songs I've bought, the stupid 2-step verification, and the worst customer service in the business...There are 4 people in our house, all with iPhones, iPads, Apple watches, and iTunes accounts, and I spent over 3 hours the other day just trying to talk to someone who could help me.