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User profile for user: torben806
torben806 Author
User level: Level 1
4 points

iPhone video cannot be imported to Photos Library on Mac - Unknown error

I have taken a video on my iPhone 13 (latest OS) , submitted via airdrop to my MacBook Pro (Latest OS) and tried to import into a photos library on the Mac by using:

  1. import function of Photos
  2. Drag and drop from Finder

Both do not work as the file is apparently in an unknown format or empty (I can play the video on the Mac) and it is an unknown error.


This particular video is long and big (30 Mins, 3,x GB) but it also happens with smaller videos while others taken during the same holiday work and can be imported.


Happy for any lead. Thanks !

MacBook Pro (2017 – 2020)

Posted on Aug 19, 2023 6:53 AM

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User profile for user: brbo
brbo
User level: Level 8
35,819 points

Posted on Aug 20, 2023 6:25 PM

Hi torben806

welcome to the Apple (user-to-user) Communiuty


Re: iPhone video cannot be imported to Photos Library on Mac - Unknown error


You might want to try using "Image Capture" app to transfer the IMG_8950.MOV file from iPhone to Mac desktop



How to: Transfer images in Image Capture on Mac - Apple Support.


.MOV files are QuickTime format files, so will generally play in the QuickTime player ok.

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User profile for user: brbo
brbo
User level: Level 8
35,819 points

Aug 20, 2023 6:25 PM in response to torben806

Hi torben806

welcome to the Apple (user-to-user) Communiuty


Re: iPhone video cannot be imported to Photos Library on Mac - Unknown error


You might want to try using "Image Capture" app to transfer the IMG_8950.MOV file from iPhone to Mac desktop



How to: Transfer images in Image Capture on Mac - Apple Support.


.MOV files are QuickTime format files, so will generally play in the QuickTime player ok.

Reply

iPhone video cannot be imported to Photos Library on Mac - Unknown error

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