Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

torben806 Author

Level 1

4 points

iPhone video cannot be imported to Photos Library on Mac - Unknown error

I have taken a video on my iPhone 13 (latest OS) , submitted via airdrop to my MacBook Pro (Latest OS) and tried to import into a photos library on the Mac by using:

import function of Photos
Drag and drop from Finder

Both do not work as the file is apparently in an unknown format or empty (I can play the video on the Mac) and it is an unknown error.

This particular video is long and big (30 Mins, 3,x GB) but it also happens with smaller videos while others taken during the same holiday work and can be imported.

Happy for any lead. Thanks !

MacBook Pro (2017 – 2020)

Posted on Aug 19, 2023 6:53 AM

Reply

Top-ranking reply

Level 8

35,650 points

Posted on Aug 20, 2023 6:25 PM

Hi torben806

welcome to the Apple (user-to-user) Communiuty

Re: iPhone video cannot be imported to Photos Library on Mac - Unknown error

You might want to try using "Image Capture" app to transfer the IMG_8950.MOV file from iPhone to Mac desktop

How to: Transfer images in Image Capture on Mac - Apple Support.

.MOV files are QuickTime format files, so will generally play in the QuickTime player ok.

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

35,650 points

Aug 20, 2023 6:25 PM in response to torben806

Hi torben806

welcome to the Apple (user-to-user) Communiuty

Re: iPhone video cannot be imported to Photos Library on Mac - Unknown error

You might want to try using "Image Capture" app to transfer the IMG_8950.MOV file from iPhone to Mac desktop

How to: Transfer images in Image Capture on Mac - Apple Support.

.MOV files are QuickTime format files, so will generally play in the QuickTime player ok.

Reply

iPhone video cannot be imported to Photos Library on Mac - Unknown error

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up