iCloud encountered an error while trying to connect to the server

Could not login into windows 11 iCloud app or web iCloud.com.

iCloud encountered an error while trying to connect to the server.




[Re-Titled by Moderator]


Posted on Aug 19, 2023 6:15 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2023 5:32 PM

From another frustrated iCloud user 'Futurist2022' had the solution to this problem. It appears that if you have IP6 enabled on your adapter setting this is causing the problem.

Go to Control panel, select Network and Sharing Center, then select Change Adapter Settings, select the adapter you are using for your PC, double click on it, select Properties, scroll down and uncheck Internet Protocall 6 (TCP/IPv6). click OK close each window. Reboot your PC. I you still have problems uninstall iCloud first then change the adapter settings, reboot and you should be good to go.



Thanks to Futurist2022, great job!

113 replies

Sep 1, 2023 10:29 PM in response to Gwendolyn White

I can't edit my post so I'm replying to myself.


I found the IPV6 in my internet settings after finding a google instruction guide. I turned it off for Wifi (since I'm on Wifi--but the instructions said to turn it off for Ethernet) and it now works. So make sure you turn it off for whatever connection you are currently using. I didn't see that mentioned anywhere.


Still don't know WHY this is happening, but it works now.

Oct 14, 2023 7:29 AM in response to preferPC

Found the solution for my same occurance of this issue: Application password for the iCloud email account needed to be re-created and re-configured in the account settings in Outlook:


  1. Via web, log into your iCloud account>Manage your Apple ID> and generate new application password via 'App Specific Passwords'
  2. Use the app password in Outlook> 'Account Settings' for the iCloud account

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud encountered an error while trying to connect to the server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.