iCloud encountered an error while trying to connect to the server

Could not login into windows 11 iCloud app or web iCloud.com.

iCloud encountered an error while trying to connect to the server.




[Re-Titled by Moderator]


Posted on Aug 19, 2023 6:15 PM

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Posted on Aug 20, 2023 1:24 PM

Hello preferPC,


We have a great support article that might help with this. Please take a look at it here: Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support. Start out by checking these items, then follow the other troubleshooting in the support article if the issue persists:


"Before you change your security software's setup: 


We hope this helps. Let us know if we can assist with anything else at all. Take care.



113 replies

Oct 3, 2023 9:50 AM in response to Futurist2022

Hi Futurist2022

Your post is very helpful! I will try installing Firefox, too. I use a Wn 11 laptop that was fine until the middle of August. No solution with Apple’s help, either. We uninstalled ICloud for Windows, reinstalled, etc. What makes me really mad is I can’t even get to the iCloud.com. website. I get just get a blank white page. I also tried IE test user (used the deceased Microsoft Internet Explorer) but no luck. I didn’t try downloading Firefox.


May 11, 2024 9:34 AM in response to preferPC

So, is there a fix yet for the "iCloud encountered an error while trying to connect to the server" error? Turning off the IPv6 setting in Windows 10 has no effect, changing to different browsers has no effect, and even trying from a Mac with MacOS will not allow me to login to iCloud! I can login to my Apple ID, and I get the Apple ID security prompts on my iPhone to enter to the login challenge question, etc., and I can even open and view the iCloud settings via the APP, but I cannot login to the iCloud via any web browser, whether on a Mac or Win-PC. Any thoughts to resolve would be appreciated. Thanks.

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iCloud encountered an error while trying to connect to the server

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