iCloud encountered an error while trying to connect to the server

Could not login into windows 11 iCloud app or web iCloud.com.

iCloud encountered an error while trying to connect to the server.




[Re-Titled by Moderator]


Posted on Aug 19, 2023 6:15 PM

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Posted on Aug 29, 2023 5:32 PM

From another frustrated iCloud user 'Futurist2022' had the solution to this problem. It appears that if you have IP6 enabled on your adapter setting this is causing the problem.

Go to Control panel, select Network and Sharing Center, then select Change Adapter Settings, select the adapter you are using for your PC, double click on it, select Properties, scroll down and uncheck Internet Protocall 6 (TCP/IPv6). click OK close each window. Reboot your PC. I you still have problems uninstall iCloud first then change the adapter settings, reboot and you should be good to go.



Thanks to Futurist2022, great job!

113 replies

Oct 3, 2023 9:50 AM in response to Futurist2022

Hi Futurist2022

Your post is very helpful! I will try installing Firefox, too. I use a Wn 11 laptop that was fine until the middle of August. No solution with Apple’s help, either. We uninstalled ICloud for Windows, reinstalled, etc. What makes me really mad is I can’t even get to the iCloud.com. website. I get just get a blank white page. I also tried IE test user (used the deceased Microsoft Internet Explorer) but no luck. I didn’t try downloading Firefox.


May 11, 2024 9:34 AM in response to preferPC

So, is there a fix yet for the "iCloud encountered an error while trying to connect to the server" error? Turning off the IPv6 setting in Windows 10 has no effect, changing to different browsers has no effect, and even trying from a Mac with MacOS will not allow me to login to iCloud! I can login to my Apple ID, and I get the Apple ID security prompts on my iPhone to enter to the login challenge question, etc., and I can even open and view the iCloud settings via the APP, but I cannot login to the iCloud via any web browser, whether on a Mac or Win-PC. Any thoughts to resolve would be appreciated. Thanks.

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iCloud encountered an error while trying to connect to the server

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