iCloud encountered an error while trying to connect to the server

Could not login into windows 11 iCloud app or web iCloud.com.

iCloud encountered an error while trying to connect to the server.




[Re-Titled by Moderator]


Posted on Aug 19, 2023 6:15 PM

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Posted on Aug 29, 2023 5:32 PM

From another frustrated iCloud user 'Futurist2022' had the solution to this problem. It appears that if you have IP6 enabled on your adapter setting this is causing the problem.

Go to Control panel, select Network and Sharing Center, then select Change Adapter Settings, select the adapter you are using for your PC, double click on it, select Properties, scroll down and uncheck Internet Protocall 6 (TCP/IPv6). click OK close each window. Reboot your PC. I you still have problems uninstall iCloud first then change the adapter settings, reboot and you should be good to go.



Thanks to Futurist2022, great job!

113 replies

Aug 28, 2023 5:49 PM in response to preferPC

Same bucket, iCloud.com and the iCloud app are not syncing or working with Windows 10. Have signed out and the authentication window comes up, but the error "iCloud encountered an error while trying to connect to the server." keeps popping up. This is my case at least. Changed the password but no such luck to fix. iPhone, iPad and Apple Watch all "seem" to be working fine...

Aug 29, 2023 8:55 AM in response to miagra

Could not agree more and thank you for the breakdown. I am having the exact same issue, with no changes to the infastructure, internet or computers. This would appear to be a iCloud/Apple issue at this point.


I will say, that oddly, it started working again on my Windows 10/Chrome browser laptop, which was odd. It will not work on my Windows 10/Chrome browser tower.



Sep 5, 2023 8:10 AM in response to preferPC

This the same Apple policy I have grown to loathe. Never acknowledge issues, just leave the product users in the dark, what can they or will they do about do about it? Well some folks drop Apple, there are plenty of Apple haters around. But this corporate attitude exists elsewhere. Maybe we should form a Union of users to sharpen the tip of bad press spear .....

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iCloud encountered an error while trying to connect to the server

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