I can’t use the same Apple ID to unlock my phone why is that?

I forgot my passcode for my iPhone and it locked me out and when I tried using my Apple ID that I used to open a next phone it is saying this Apple ID cannot be used to unlock this phone and I tried using another Apple ID but it’s telling me the same thing so help me please why is it saying that to me?

Posted on Aug 19, 2023 7:06 PM

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Question marked as Top-ranking reply

Posted on Aug 19, 2023 11:41 PM

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

 


1 reply
Question marked as Top-ranking reply

Aug 19, 2023 11:41 PM in response to kadre-ana

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

 


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I can’t use the same Apple ID to unlock my phone why is that?

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