Brand new powerbeats pro. Left headphone is recognized in the case while connecting but doesn’t play sound and isn’t recognized while in my ear.
ive tried to reset them multiple times. The issue persists.
User profile for user:
destiny241
User level:
Community Specialist
Hello Jmomaxleo,
Did you take all the steps outlined above for this issue: Sound troubleshooting – Beats headphones and earphones
Another step would be to test connecting the Beats PowerBeats Pro to another device to see if the issue continues: Set up and use your Powerbeats Pro with an iPhone, Mac, or other device (This tells us if the issue happens only when connected to your device or all devices.)
If so, then it would be best to contact Apple Support about this issue (since they are brand new): Get Support They can discuss your options there.
Take care.