My iphone showing an unknown battery part why?
What should l do when my iphone started showing an unknown battery part. BIU
iPhone XR, iOS 16
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What should l do when my iphone started showing an unknown battery part. BIU
iPhone XR, iOS 16
A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support
An Unknown Part message appears if the part installation is incomplete or if the part:
- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)
- Was already used or installed in another iPhone
- Isn't functioning as expected
If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations
How to make a Genius Bar appointment
1. Go to Genius Bar Reservation and Apple Support Options - Apple
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
What does BIU mean?
Hello chetachi163!
Have you had the battery replaced somewhere? If so, was it done in an Apple Store or by an Apple Authorized Service Provider (AASP)?
Not sure what “BIU” means, if it’s important to your post.
Looking forward to your reply!
Who replaced the screen?
My battery has not been replaced before it was only my screen
A phone repairer
More specifically, was it an Apple Store/Genius Bar or AASP?
My iphone showing an unknown battery part why?