You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Otus1
Otus1 Author
User level: Level 1
4 points

iPhone 7plus going on and off at intervals

my iPhone 7 Plus keeps going on and off at intervals . Sometimes it goes off and reboot it self . Sometimes it just goes off completely and I have to turn it back on and after a while it shuts down again . My battery peak performance is at 100%. I am currently running on the latest version of IOS 15.78. Please I need help in fixing this .

iPhone 7 Plus

Posted on Aug 21, 2023 11:43 PM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Posted on Aug 21, 2023 11:55 PM

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  3. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
    1. You still see a black screen after charging, force restarting, following the steps in this article.
    2. You see a black screen, but you can hear alerts, sounds, and vibrations.
    3. The screen remains black, but the device chirps when you unmute it and connect it to power.
    4. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    5. You can't force your device to restart because a button is broken or stuck.
    6. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
  4. You can put your iOS device in recovery mode, then restore it using your computer. ---> If you can't update or restore your iPhone or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,940 points

Aug 21, 2023 11:55 PM in response to Otus1

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  3. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
    1. You still see a black screen after charging, force restarting, following the steps in this article.
    2. You see a black screen, but you can hear alerts, sounds, and vibrations.
    3. The screen remains black, but the device chirps when you unmute it and connect it to power.
    4. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    5. You can't force your device to restart because a button is broken or stuck.
    6. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
  4. You can put your iOS device in recovery mode, then restore it using your computer. ---> If you can't update or restore your iPhone or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Reply

iPhone 7plus going on and off at intervals

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up