Automated System Not Working for Collect Phone Call iPhone 11/iOS 16.6 (20G75)

It sounds like there are a few different problems going on. Let's try to address each one:

1. If you're having trouble accepting collect calls through the automated system, even though your Securus account has sufficient funds, this could potentially be an issue with the touch responsiveness of your phone's screen. You've mentioned trying to restart your phone, but the problem persists. If the touch screen isn't consistently responding, it might be a hardware issue. You could try cleaning the screen, ensuring that there's no screen protector interfering with touch responsiveness, and testing the touch input in other parts of the screen to see if it's consistently unresponsive. If the screen isn't working on your iPhone or iPad
2. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart did not solve --> Force restart iPhone - Apple Support
3. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
   1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
   2. You can return settings to their defaults without erasing your content.
   3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
4. Make sure you have the latest updates installed.
   1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
   2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
5. If your iPhone 11 is having intermittent issues with Bluetooth and Wi-Fi connections, this could again point to potential hardware or software problems. To troubleshoot, you might want to try the following:
   1. Bluetooth: Forget and re-pair your Bluetooth devices, and make sure there's no interference or other devices causing connectivity issues. If the problem persists, it could be related to your phone's Bluetooth hardware.
   2. Wi-Fi: Try connecting to different Wi-Fi networks to see if the issue is consistent across all networks. If you're still experiencing problems, it could be related to your phone's Wi-Fi hardware or software.

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Please wait patiently for the entire Interactive Voice Response (IVR) menu to be spoken to you before tapping a desired number. This precaution is implemented to ensure that you have a comprehensive understanding of all the available options before making a selection. The IVR system temporarily blocks keypad access until the menu has been completely read out to prevent any premature or uninformed choices.

By providing a complete verbal description of the menu options, the IVR system aims to assist you in making an informed decision that aligns with your needs. This approach allows you to assess all the available choices and consider any relevant information or instructions provided during the menu prompts. Consequently, you can make a more accurate selection that suits your specific requirements.

Waiting for the IVR menu to be fully spoken before tapping a desired number enables you to gather all the necessary information and options. It ensures that you have a comprehensive overview of the available services, products, or actioPlease wait patiently for the entire Interactive Voice Response (IVR) menu to be spoken to you before tapping a desired number. This precaution is implemented to ensure that you have a comprehensive understanding of all the available options before making a selection. The IVR system temporarily blocks keypad access until the menu has been completely read out to prevent any premature or uninformed choices.

By providing a complete verbal description of the menu options, the IVR system aims to assist you in making an informed decision that aligns with your needs. This approach allows you to assess all the available choices and consider any relevant information or instructions provided during the menu prompts. Consequently, you can make a more accurate selection that suits your specific requirements.

Waiting for the IVR menu to be fully spoken before tapping a desired number enables you to gather all the necessary information and options. It ensures that you have a comprehensive overview of the available services, products, or actions that the IVR system can provide. This patient approach helps prevent any misunderstandings, incorrect choices, or potential errors that may arise from hasty decision-making.

So, when interacting with an IVR system, it is advisable to listen attentively to the entire menu before tapping a desired number. Take the time to familiarize yourself with all the available options, allowing the IVR system to guide you through the selection process. By doing so, you can make a more informed choice that aligns with your needs and expectations.ns that the IVR system can provide. This patient approach helps prevent any misunderstandings, incorrect choices, or potential errors that may arise from hasty decision-making.

So, when interacting with an IVR system, it is advisable to listen attentively to the entire menu before tapping a desired number. Take the time to familiarize yourself with all the available options, allowing the IVR system to guide you through the selection process. By doing so, you can make a more informed choice that aligns with your needs and expectations.

Securus is not an Apple product. Contact the app developer here --> App Support and Contact Us and Securus Help Center - Securus Technologies