Microsoft Edge Sign in box disappears for Apple Music and Apple TV

When I click sign in for Apple Music or Apple TV website using Microsoft Edge the box to put in Apple ID shows up for a second and then disappears. I am unable to put in the Apple ID.

Windows, Windows 10

Posted on Aug 23, 2023 10:30 PM

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Posted on Aug 24, 2023 6:28 PM

It seems to be cookie related, and perhaps also due to a change in the sign-in dialog. I was seeing it across multiple instances of Chrome on both Windows and macOS so assumed it was an issue at Apple's end until I dug a little deeper. You can clear cookies for apple.com, or flush them for the whole browser if that is easier. If you want check first try a private browsing session and see if that works.


tt2

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Question marked as Top-ranking reply

Aug 24, 2023 6:28 PM in response to Flasherone

It seems to be cookie related, and perhaps also due to a change in the sign-in dialog. I was seeing it across multiple instances of Chrome on both Windows and macOS so assumed it was an issue at Apple's end until I dug a little deeper. You can clear cookies for apple.com, or flush them for the whole browser if that is easier. If you want check first try a private browsing session and see if that works.


tt2

Aug 24, 2023 5:42 PM in response to Flasherone

Hi Flasherone,


Thanks for using Apple Support Communities. It sounds like this happens in a particular browser. In this case, we'd recommend trying Chrome or Firefox. The following is from Watch in a web browser - Apple Support.


"On a Windows PC (including Microsoft Surface), Chrome OS device, or Android device, you can watch Apple TV+ and MLS Season Pass in the Chrome and Firefox web browsers."


Take care.

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Microsoft Edge Sign in box disappears for Apple Music and Apple TV

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