Another post about AirPods Max not working

Hi FrankCamH,

welcome to the Apple (user-to-user) Community.

Thank you for posting your comments to us. Sorry to hear about your experience with your AirPods Max.

I do not know if anything below may be useful to you, yet it is offered in the spirit of trouble-shooting.

Please excuse if there is nothing here you do not already know or have tried ... we have no way of knowing.

Firmware updates may be needed from time to time: (the latest version for AirPods Max: 5E135)

About firmware updates for AirPods - Apple Support tells how to check the version on your headphones.

Firmware updates are delivered automatically:

Yet your AirPods Max headphones may need to be connected to power overnight

with the iPhone (updated to the newest iOS version available and connected to Wi-Fi) close by.

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If firmware and iPhone iOS are up-to-date:

Re: "i need to manually restart them to be detected and start working.

When I pull of my head, they automatically turn off and i need to reset all again".

Apple support has trouble-shooting articles for connection issues online:

"What to do If your headphones keep disconnecting, or

If the sound from your wireless headphones cuts out or is distorted - Apple Support "

and

How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

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You might want to check that you are only connecting headphones to one device at a time.

(Eg may not be switching between multiple devices.)

See if turn off / turn on bluetooth helps, or How to: Switch your AirPods to another device - Apple Support

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You could double-check that the warranty period on the AirPods Max has expired by entering the serial no. online:

How to: Find the serial number of your AirPods - Apple Support

Where to enter the serial number: Check Your Service and Support Coverage - Apple Support

If more info is needed: About Warranty: Legal - Hardware Warranties - Apple

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About Replacement : AirPods Repair & Service - Apple Support AirPods Repair & Service - Apple Support

More info: AirPods Express Replacement Service - Apple Support

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Re: "I post this as background to Apple to they can know than this products is defective

and need some kind of warranty extend or al least reduce the cost to repair this design error."

As we are all Apple users, like yourself, in this community, Apple will not see the comments you make here.

You may want to send feedback to those who work behind the scenes at Apple:

Web-form for feedback:

Feedback - AirPods - Apple

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AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

All the best :-)

Apple has refused to stand by their warranties and failing to stand by their AirPods Max when there’s an obvious manufacture defect. For one year and ten months I have been trying to resolve this. 

Under warranty, I sent them in twice. They said they couldn't reproduce the problems that I was experiencing (disconnecting, connecting, reconnecting, ear detection and charging issues). Both times they said they were working fine. After asking, them confirming, they were the same pair I originally bought, I find out that they replaced them with refurbished ones both times. When I brought this up I was told it's normal procedure to switch them out. If they were working fine why switch them out, or tell me that they were the same ones if it was common procedure to switch them out?

Apple support has me jumping through hoops downloading data, Filming myself trying to connect them. I did, also showing how they won't even charge at all any more. I also showed how there’s mold or battery corrosion on the interior of the mesh. Now apple is telling me, that they have to be cleaned before moving forward. It's coming from the inside of the headphones. Someone else’s refurbished headphones. 

Even though a case is going on. My senior adviser or any senior advisor I talk to, doesn't know any of the details. I have to explain over and over again without anything happening. They don’t answer any of my direct questions. Then say I’m argumentative and hang up on me.

This is adversely affecting my life. With limited physical and cognitive capabilities, after a car crash. The noise canceling of the headphones always put me in a calm space. Apple support has not been helpful from the beginning. I’ve spent way too much time on this continued problem, for what is one of the most expensive over the ear headphones on the market.

I won’t forget that I gave $550 + tax for this defective device. I haven’t heard anything reasonable to making this situation right by this customer, that has spent over $11,000 with apple the last two years. I haven't sensed any compassion or human decency whatsoever from apple in this matter.