Screen broken without any impact MBP 2019 16”

eflah_37 wrote:

I bought a 2019 MacBook Pro brand new in November of 2021 from Best Buy. When I woke up on the 642nd day, I found the screen black with some horizontal lines at the bottom at first. Then as I restarted it a few times those lines disappeared and all that is visible is a blur of colors in the bottom left corner.

I’ve taken it to 2 certified Apple repair places and they want to charge $400 or more to fix it because I don’t have Apple care. I’ve owned 2 MBP in the past and they both lasted more than ten years so why in the world would I think I would need Apple care when the laptop is only a year old.

A Genius Bar technician told me that they can’t guarantee quality because these computers are mass produced now and that’s where Apple care comes in. As if everyone is expected to fork out more money only a year later after paying over $2000 for what is expected to be a high quality machine.

Anyone else experiencing display issues with their MacBook Pro 2019 16”?

I have a 16" 2019 I have had no issues.

I do have the AppleCare+ however

If you have AppleCare+ it will cover a large portion of accidental damage. Purchased within 60 days.

AppleCare Products - Mac - Apple

Extend your AppleCare+ coverage

Purchase the new coverage within 30 days after your original Applecare+ coverage ends.

Extend your AppleCare+ coverage - Apple Support

for your issue you can submit your Apple Feedback here: Product Feedback - Apple

the alternative to getting your screen repaired, as a work-a-round use an external monior

eflah_37 wrote:

A Genius Bar technician told me that they can’t guarantee quality because these computers are mass produced now

Personal computers have been mass-produced since before this century.

Warranties are free for one year for a reason. Apple believes the odds are in their favor during that year but that those odds start to shift after that. This is not new. You were lucky before and not lucky this time.

Also, if the device is 642 days old, it's not "a year old".

eflah_37 wrote:

I'm not paying Apple another penny when I’ve come to expect quality products from their company.

Buy the tool that best meets your needs. What that tool is makes no difference to anyone here.

eflah_37 wrote:

No kidding, I’m fairly versed at math. Thanks though. I was referring to Apple expecting customers to purchase Apple care after only one year limited warranty.

Apple expects you to purchase AppleCare within 60 days of purchase if you're going to purchase it.

eflah_37 wrote:

Why are you responding to a response that was not meant for you?

Because I had something I wanted to say in response.

And why do you think that you can speak for everyone on here?

Twenty years of experience, while it doesn't make me powerful and mighty, does give me a good sense of how things work here.

Maybe you're better suited to be a Windows user.