I don't see my contact names on my ipad, just their phone numbers

just got a new ipad. I have the correct apple ID in all devices (iPad, MacBook, iPhone). My apps and my contacts don't seem to sync to my new iPad.

iPad Pro, iPadOS 16

Posted on Aug 28, 2023 4:54 PM

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Question marked as Top-ranking reply

Posted on Aug 28, 2023 5:35 PM

Go into Settings > Contacts and there select an account that you want to use to manage your contacts. Make sure that when you select that account, you see that “Contacts” is turned on to sync those. If there are other things you want to sync as well, make sure they are turned on too. Make sure that you have all the accounts on your iPad that you also have on your MacBook and your iPhone as a different account other than your AppleID could be what has all your contacts. For instance, my contacts all sync from Google, I don’t see the contacts on a new device until I sign that device into my Google account and make sure that the Google account is set to sync all that information.

32 replies

Mar 10, 2024 9:04 AM in response to Trin_ity

Despite what Apple will tell you this issue is due to having Google or other accounts on your Apple devices causing contacts to be saved to the wrong account.


The ONLY guaranteed way to ensure contact names sync across your Apple devices is to remove all the non-Apple accounts from iCloud. Remove Gmail, Outlook, etc.


Once complete, you will then have to go onto your iPhone or iPad and create a new contact (in iCloud) for each message showing only a number. It shouldn’t be this hard but that’s the only way to ensure contact name’s sync across Apple devices. Think of it as Apple’s way of forcing you onto their Cloud.

Mar 15, 2024 7:29 PM in response to 7883

Although this is very likely to be true - this is not a practical solution. It would take an insane amount of time to re-save hundreds of contacts manually to your iCloud account. This 100% needs to be fixed. My iPad mini was totally fine until I updated to iPad OS 17.3.1. Now in the Messages app, my saved Google contacts will not show the contact name. Also, if I try to share anything from other apps (photos, documents, etc.) it does not show my contacts as recipient options like it did before the update.


Dear Apple - fix it.

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I don't see my contact names on my ipad, just their phone numbers

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