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iPhone stuck on white screen

I have iPhone 13 Pro phone . I woke up with my iPhone 13 Pro white screen completely. This happened due to update of ios 16.6 version. I have always faith in Apple . But this time happened was shocking. Not even single fall or water touching . Not a single scratch on body of iPhone . It’s just 15 months old phone . Please do fix it


[Re-Titled by Moderator]


iPhone 13 Pro, iOS 16

Posted on Aug 30, 2023 1:04 PM

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Posted on Jan 16, 2024 4:21 PM

CAN ANYONE HELP? I iPhone 13 Pro done this white light stuck on screen tried force restart several times appl logo will not pop up nothing will except the white screen ok and off again but no slider or logo .. can the lcd be fixed or does this need to be replaced completely? No drops cracks or anything just happened randomly ?? Please and thank you 🙏

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Jan 16, 2024 4:21 PM in response to Kholwad1904

CAN ANYONE HELP? I iPhone 13 Pro done this white light stuck on screen tried force restart several times appl logo will not pop up nothing will except the white screen ok and off again but no slider or logo .. can the lcd be fixed or does this need to be replaced completely? No drops cracks or anything just happened randomly ?? Please and thank you 🙏

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Apr 26, 2024 9:09 PM in response to Kholwad1904

HELP! I am having the same issue except when I force quit nothing happens EXCEPT a siren sound and my flashlight goes on and off, my phone then launched into emergency mode and connected me to 911.... I am working all weekend and need my phone. If anyone has any clue how to resolve this, please let me know asap.

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Sep 23, 2024 2:31 AM in response to Kholwad1904

If your iPhone is stuck on a white screen due to a software issue, then there are some ways to fix it: Force Restart, restoring your iPhone through iTunes on a laptop, or using DFU mode. The primary fix to try is Force Restarting, which you can do by pressing the volume up and down buttons quickly, then holding the side button until the Apple logo appears.


[Edited by Moderator]

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Dec 15, 2023 3:20 AM in response to Kholwad1904

iPhone white screen issue

I have iPhone 13 Pro phone . I woke up with my iPhone 13 Pro white screen completely. This happened due to update of ios 16.6 version. I have always faith in Apple . But this time happened was shocking. Not even single fall or water touching . Not a single scratch on body of iPhone just 18 months old phone

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Dec 12, 2023 2:21 AM in response to Kholwad1904

We had the same issue with white screen of death my 13 pro max is only 19 months old no scratches, no dents, no crack and history of misused. I do have other Iphone models like 7 Plus and still working fine except for the battery knowing the wear and tear. I have faith in apple expensive but quality is great and reliable. But so disappointed when this happened then I tried to open a case and escalate it but they refused.

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May 1, 2024 10:54 AM in response to Kholwad1904

OMG! Yes, this is obviously a fault in the iPhone 13 pro max. I was using my phone as normal and all of a sudden the screen just went a bright white light. There was no cause for this, ie., no temperature change, accident, unusual activity.


I did the reset as advised and just like everyone else here still have the bright light. I can hear the phone is still operational under the white light.


I bought this iPhone expecting quality. iPhones are not cheap. I bought mine at it's top price, brand new. I did not expect it to have technical issues in such a short time.

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Sep 5, 2024 10:56 AM in response to Kholwad1904

I have 13 pro max.i am using this phone before 2 years.not even single fall and no any scrtach on display but white screen on my phone.and already my phone is out of warranty and i go to apple store and apple is not accepting there fault.they charged me 1279 dhirams.apple cheating with customer. Next time i will not buy iphone now.this is my last iphone thank u apple.u lose your costumer

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Sep 19, 2024 4:42 PM in response to Kholwad1904

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps


Axel F.


[Edited by Moderator]

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Aug 26, 2024 9:11 AM in response to Kholwad1904

I bought an iPhone 13 pro in December 2022 in South Africa.


While I was listening to a podcast on my phone, that was lying next to my computer at my desk, the screen of my iPhone suddenly turned completely bright white.


I could not shut it down but even after it shut down by itself, (when it died due to insufficient battery), it was still bright white after I turned it on again.


The service shop in Spain said the warranty is only 1 year ( because I bought it outside Europe ) and the repair of a new screen will cost me 349 euro.


I am not planning to go back to South africa soon so now I am stuck with a phone I can not use unless I pay 349 euro, although I found online that this issue is common.


Lots of people have this problem with the iPhone 13 series, apparently it is caused by faulty hardware.


I would appreciate apple looking into this problem and repairing the issue for free.


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Jun 1, 2024 4:31 PM in response to Kholwad1904

I had the exact same issue and it's now in the process of being fixed by Apple. I took my phone the Apple store and learned that the white screen is caused by a recent iOS update which is incompatible with display hardware in certain phones such as the 13 Pro Max, purchased in certain countries and with particular model/serial numbers. They're replacing the screen for free. I had to sign something stating that I might lose my data so might need to use iCloud to restore. Hope this helps guys. Good luck!

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Dec 17, 2023 7:12 PM in response to udhayakumar240

I do have the same issue and it happened earlier this month, brought my phone to Istore for checking and the diagnostic was display issue so I called Apple customer services and complained they know about the issue since its already common in 13 Pro max, but they informed me there are cases Apple waived the fee but not always. Try also to ask assistance from the Istore technician to help you escalate it to Apple for more chances to have them waived the fees.


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iPhone stuck on white screen

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