Very strange issue.......

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Very strange issue.......

Hello, I have owned the AppleTV-4K for 2 weeks. It is wired to the same network as my audio streamer, the Advance WTX-Stream Tubes. However, the streamer will not be seen by the AppleTV. This is the case when I remove the ethernet cable from the AppleTV and it is connected to the network via WiFi .....

What could this be due to? My iMac is also wired to the network and here I can see the streamer, while the WiFi is switched off....... Does anyone have experience with this? If so, solution? PS. my hi-fi speakers are connected to the streamer.

Apple TV 4K (3rd generation)

Posted on Sep 1, 2023 9:15 AM

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Answer 1

Sep 2, 2023 10:53 AM in response to HCCM

Apple TV 4K will send audio out over

HDMI (default), or
Bluetooth (configurable, when the other device is in pairing mode (first time only)), or
AirPlay (configurable)

Just being on the Wi-Fi network may not be enough, if the device is not made to be AirPlay compatible.

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Answer 2

ShannonM1

Community Specialist

Sep 2, 2023 10:32 AM in response to HCCM

Hello HCCM,

As the Advance Paris WTX-StreamTubes is a third-party product, you'll be best served by reaching out to the manufacturer directly. It does list as AirPlay compatible, but it does not specifically list device compatibility. So they can confirm if it will work and how things should be set up. Here's their site: WTX-StreamTubes - Advance Paris

Thanks for using Apple Support Communities!

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Very strange issue.......

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