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Using iPhone 14 Plus on iOS 16.6.1 (latest). The Weather Channel Mobile app for iPhone suddenly fails to open. Attempts, then shuts down immediately. Chkd website, it’s up & working. So just Mobile app. No recent updates , was working fine 12 hours ago. Anyone having issues?
iPhone 14 Plus, iOS 16
i just got the iphone 15 promax and when I turn on the app, it says it can not connect to the internet. I've tried with my wifi on and off. Deleted the app, restarted my phone and downloaded again, still won't work
Hi, did all that, including de-installing & re-install. Apple Support & I agreed it could be their website - but since tested & working fine. Site has 2 alerts re: iOS issues, neither one is applicable. Sent email to developer support, email response was essentially “thanks for your feedback”.
eb99 wrote:
Hi, did all that, including de-installing & re-install. Apple Support & I agreed it could be their website - but since tested & working fine. Site has 2 alerts re: iOS issues, neither one is applicable. Sent email to developer support, email response was essentially “thanks for your feedback”.
That could be inferred to mean you are are contacting Apple Support, and potentially also with Apple developer support, but does not indicate contact with TWC.
If you are contacting Apple about this, you are asking the wrong folks.
Contact the third-party app vendor.
If the app vendor (TWC) is unresponsive and issues persist, leave app feedback in the Apple App Store, and find yourself a different weather app.
TWC App support responded - gave a solution, may be temporary. I tested & works, they forwarded to TWC engineers, they’re working on it. Tested solution & seems to hold.
Below is copy of response to them w info they requested.
Your solution worked for me as well. Turned off WiFi - turned on cellular data, app opened successfully. Turned of cell, turned on WiFi. good. Also, exited app on WiFi, opened in WiFi worked perfectly.
Hopefully w continue to open. If not, w use same steps.
FYI… 40 year IT professional, did all standard trouble shooting, before contacting app support. This “fix” is bizarre.
Hopefully, engineers can figure it out
My environment when experiencing problem:
iPhone 14Plus, iOs 16.6.1 - problem started after upgrade to 16.6.1. No other apps affected by upgrade.
Hope this info helps.
Other “useful” info. When & how problem occurs.
1. Tap to open mobile app
2. App attempts to open, shows “normal” 1st screen for about a second & immediately closes window.
3. However, after closing another app - TWC App shows a “ghost” type view of app. All areas solid blue, in outlines of where info shd appear. Attempting to load.
4. Force closed “ghost” view. (ghost is My term)
5. App opens successfully on iPad Pro w iOS upgrade installed.
Hope this info is useful.
AND appreciate your response.
TWC App support responded - gave a solution, may be temporary. I tested & works, they forwarded to TWC engineers, they’re working on it. Tested solution & seems to hold.
Below is copy of response to them w info they requested.
Your solution worked for me as well. Turned off WiFi - turned on cellular data, app opened successfully. Turned of cell, turned on WiFi. good. Also, exited app on WiFi, opened in WiFi worked perfectly.
Hopefully w continue to open. If not, w use same steps.
FYI… 40 year IT professional, did all standard trouble shooting, before contacting app support. This “fix” is bizarre.
Hopefully, engineers can figure it out
My environment when experiencing problem:
iPhone 14Plus, iOs 16.6.1 - problem started after upgrade to 16.6.1. No other apps affected by upgrade.
Hope this info helps.
Other “useful” info. When & how problem occurs.
1. Tap to open mobile app
2. App attempts to open, shows “normal” 1st screen for about a second & immediately closes window.
3. However, after closing another app - TWC App shows a “ghost” type view of app. All areas solid blue, in outlines of where info shd appear. Attempting to load.
4. Force closed “ghost” view. (ghost is My term)
5. App opens successfully on iPad Pro w iOS upgrade installed.
As responded, tried TWC Support suggested work around AND… have used the Weather Cannel iOS mobile app successfully several times a day since then and reporting that the “work around” seems to have resolved the problem permanently.
Thx so much for your help.
Weather Channel app bricked my phone after the 17.3.1 upgrade. Spent 5 hrs with Apple Support. Thank God my iWatch allowed me to make calls, used husband's phone to conference in Apple support and my laptop for chat. No way to tell if Weather Channel has fixed the problem. No other apps caused a problem. I suggest STAYING AWAY from the Weather Channel app.
If there is an update, apply it.
If that fails, delete the app, force-restart the iPhone, re-download the app, and try again.
If that fails, contact the app vendor.
TWC has been more forceful in getting you to buy the app for ad free enjoyment. This is not the way to get what they want. I’m deleting this Application
The Weather Channel Mobile app fails to open
