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I have a Macbook Air with OS X. I need to upgrade to a higher OS.
I can't seem to login to Appstore with OS 10.
The Appstore login always says "wrong password" while it is correct.
My apple account has 2 factor.
It looks like OS X doesn't seem to be aware of 2FA...
What can I do?
MacBook Air 13″, OS X 10.10
Here's what I've learned:
Old MacOS versions up to 10.11 El Capitan don't have 2 factor authentication (2FA) and thus cannot use an Apple ID with 2FA to Login to the App Store.
New macOS versions, starting from High Sierra 10.13 can only be upgraded through the AppStore.
But... Apple has provided a download page where you can download the older versions of macOS, just by using a browser.
Starting from Sierra 10.12, 2FA is available.
After downloading and installing Sierra, you wil be able to login to the AppStore using your 2FA Apple ID.
From there on, you can use the AppStore to upgrade to the newer version of macOS
in short:
IF
Then:
!!! Always check whether your Mac can run the macOS version you select before installing !!!
Here's what I've learned:
Old MacOS versions up to 10.11 El Capitan don't have 2 factor authentication (2FA) and thus cannot use an Apple ID with 2FA to Login to the App Store.
New macOS versions, starting from High Sierra 10.13 can only be upgraded through the AppStore.
But... Apple has provided a download page where you can download the older versions of macOS, just by using a browser.
Starting from Sierra 10.12, 2FA is available.
After downloading and installing Sierra, you wil be able to login to the AppStore using your 2FA Apple ID.
From there on, you can use the AppStore to upgrade to the newer version of macOS
in short:
IF
Then:
!!! Always check whether your Mac can run the macOS version you select before installing !!!
Found 2 other threads with a 'similar' problem, take a look:
See P. Phillips response: https://discussions.apple.com/thread/253607321
and read on. . . .
See FoxFifth response:
Yosemite two-verification sign in frustra… - Apple Community
If that doesn't solve the problem, if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
You need your password login user name to sign in to the App Store.
See the following Apple articles:
If you forgot your Mac login password -> https://support.apple.com/en-us/HT202860
Change the login password on Mac -> https://support.apple.com/en-gb/guide/mac-help/mchlp1550/mac
Reset your Mac login password -> https://support.apple.com/en-mn/guide/mac-help/mh35902/mac
If you can't reset your Mac login password -> https://support.apple.com/en-gb/HT212190
See also -> Ways to remember passwords on Mac
Ways to remember passwords on Mac – Apple Support (UK)
I do have my Login User Name and Password and that is working well. I can use them to login to https://appleid.apple.com/sign-in and to this community for instance.
It is only when I try to login to the appstore (I believe. Just an apple starter me)
For instance: I am getting a pop-up "Upgrade to macOS Monterey" when I click on Details, I get a prompt with "This Mac can't connect to Icloud because of a problem with "******" (my apple ID)
Then i click "ICloud Preferences" where it asks for my password. When I enter it, It says "incorrect password" (in red) While I am very shure of my password... at this point, it doesn't ask for a 2FA however while my account has 2FA...
PS I am a rookie on MAC but expert on Windows. Trying to pimp my knowledge on Apple as my little girl is fan. Forgive me if I would make easy mistakes...
Thanks for your advice.
Then i click "ICloud Preferences" where it asks for my password. When I enter it, It says "incorrect password"
You are sign in here . . . with your Apple ID & Password.
Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.
You can’t merge multiple Apple ID accounts.
What happens when you use the same Apple ID & Password that you use to sign in here?
See the following Apple articles
Sign in with your Apple ID -> Sign in with your Apple ID - Apple Support
Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)
Thank you Raicya for the tips upto now.
This is an article that I found in the meanwhile: OS X Yosemite Two factor Authentication i… - Apple Community
It precisely mentions the same problem as I have among with over 100 others had before.
It confirms my suspision that it has to do with the 2FA that didn't exist in OS X.
I will lookin to the resolution in this link and will post a message if and when successfull
many thanks already
"What happens when you use the same Apple ID & Password that you use to sign in here?"
> That is exactly what I do. I use the same Apple ID & Password as I am using here. still it responds with wrong password.
When I type the password, I cannot see the characters that I typed. However I am sure that I am typing the right password. I say that because the keybaord layout is AZERTY. Could it be that the password prompt is using QWERTY layout instead of AZERTY maybe?
I cannot test that right now as I don't have access to the machine.
Or could it be that at the time of OS X there was no 2FA and OS X can't handle 2FA?
Any other suggestion? Create an other account and login with that one, then upgrade and login with the original again?
No, don't create a new Apple ID, you will lose access to your current Apple ID.
I say that because the keybaord layout is AZERTY. Could it be that the password prompt is using QWERTY layout instead of AZERTY maybe?
That could be the cause of the problem.
If you have time, test it out 🙏
Can't login to AppStore with Macbook Air OS X.
