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How to get apple CAD200 gift card refund money back? If I order Macbook air M2 online.

Aug 25, 2023 I had bought Apple Macbook Air silver M2 16gb/512gb online (Order Number: W1371902404) with Education promo, the information shown that I bought 2 items

1) Macbook air

2.) CAD200 Gift card

Sep 1,2023 I picked it up at Apple Metrotown, but it has some problems, so I returned it to the shop at the same day.

Now (Sep 10,2023 I haven't got money for the gift card CAD200 back yet)

I don't have enough money to order a new one. And I need new computer for learning so much. I don't think it's good to wait this longgggg.


iPhone 5s, iOS 12

Posted on Sep 10, 2023 4:34 PM

Reply
4 replies

Nov 2, 2023 10:01 AM in response to Beeminess

I just had a somewhat similar issue with the purchase of a macbook I made in August. I received an email stating "Your gift card has been sent", but nothing further.


My primary concern was the horribly confusing way that the promo is represented on the invoice but in the context of your question, an Apple support rep was able to provide me with the numeric code over the phone for the promotional gift card. That code can then be redeemed in the app store and the card's value applied to your account.


You do not have to USE the credit in the app store, that's just the redemption method. Best of luck.

Nov 2, 2023 11:20 AM in response to Beeminess

Did you return the unused, unopened gift card along with the MacBook Air?


If you did not return the gift card, then I believe you'll find that the fine print says you've bought it, at face value. And the refund for the MacBook Air will only be for the discounted price (normal list or educational price – minus face value of gift card) that Apple showed for the MacBook Air on the invoice.

The way that Apple arranges the invoices looks a little funny, but I think they're trying to say that you can't buy a computer, get the computer and "free" gift card, return JUST the computer, get ALL of your money back, and in effect, get a free gift card for having purchased nothing.

Nov 6, 2023 9:44 PM in response to Servant of Cats

I have got the gift card via my email. I called to the Apple call center by the number on the website several times. I talked to the bots (not real customers service) to tell them that I didn’t use the gift card and need refund , they let me wait for 3 weeks, then my friend find another phone number, we call to Texas (in the USA, but I’m in Canada) that time we talked to real person then I got gift card refund in that week. That’s so weird. But it happened to me.


Now I got all my money back:)


How to get apple CAD200 gift card refund money back? If I order Macbook air M2 online.

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