Transfer of photos from iPhone 7 to PC fails with JPEG (but succeeds with HEIF)

Hello,


I have a problem transferring photos from my iPhone 7 (updated to iOS 15.7.9, but the problem was already present before) to any of my PCs (Windows 10). I have 151 photos to transfer. With the default settings ("Transfer to Mac or PC / Automatic"), the transfer crashes every time. I have about half of the photos transferred and therefore as many JPEG files on the PC (of variable but normal size), but one file has a size of zero and then the transfer stops.


If I start again manually for the remaining photos (excluding the one that fails), the same thing happens. It transfers about half of what was left but it fails again with a new file and so on...


Oddly enough, if I send one of the crash-causing photos to myself as an email attachment, I get a working JPEG file.


On the other hand, if I modify the settings ("Transfer to Mac or PC / Original file"), the 151 photos are transferred in one go (apparently correctly). But I can't do anything with them on the PC because they are then in HEIC format.


So I have the impression that the HEIC --> JPEG conversion by the phone crashes for certain files. What can I do about it?


Thank you in advance for your help,

Maxime


Earlier iPhone models

Posted on Sep 13, 2023 3:23 AM

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Sep 14, 2023 8:51 AM in response to MaximeGx

Hello,


I forgot to mention that using the Windows photo app, it is even worse for a JPEG transfer (crashes after transferring 8 photos, however it does not create files of zero size). In HEIC it works well (and it's much faster, but once I have the HEIF files I don't know what to do with them...).


I have "always" used the file explorer for a JPEG transfer (after connecting the phone, the photos are in This PC\Apple iPhone\Internal Storage\DCIM\202308__).


Thank you for any help!

Maxime

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Transfer of photos from iPhone 7 to PC fails with JPEG (but succeeds with HEIF)

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