I’ve been adding rail tickets and other items to my ApplePayWallet for several years, but over the last few days I keep getting an error message saying ‘cannot add pass to passbook’ or just ‘403 Forbidden’ at the top of the screen. My devices is an iPhone 12 MaxPro and my browser default is MS Edge.
Anyone any ideas on how to fix?
iPhone 12 Pro Max
OK, let’s do this, please force quit Apple Wallet, then do a forced restart of your iPhone. When your iPhone restarts use the add to Apple Wallet link in email etc.
Please review the support articles listed below.
Force restart iPhone - Apple Support
Add, use, and share boarding passes, tickets, and other passes in Apple Wallet - Apple Support
Let’s get you over to Apple Support. If you’re in the US, please call 1-800-MY-APPLE and if you’re outside the US, please review these two support articles with information on contacting Official Apple Support.
Contact Apple for support and service - Apple Support
Choose your country or region - Official Apple Support
Store List - Apple Store - Apple
When I opened that it said I had to cancel subscriptions. I click ‘Done’ and it takes me to the AppStore. I click on settings and it takes me back to account settings. I click on my ID and it takes me to the Appleid website, but there is no mention of region there…
Yes. As I said, I have used these for many years since I had my first iPhone. But something in a setting seems to be causing a problem. I can use ApplePay to pay fortunately. Just cannot add tickets and things anymore…
Thanks. I’ve had a couple of different companies that sent tickets I wanted to add to the wallet. But last company that sent things I wanted to add to the wallet was Apple. That’s what prompted me to realise there’s something wrong related to the app…
Tickets, passes etc typically are added using a link in an email, receipt or text from the company issuing the ticket. Another way is using the company’s app on your iPhone to add the tickets.
How are you attempting to add them to the wallet and what is the exact error message?
Just tried to force restart but when I hold the button after the audio up/ down buttons I get the normal slide to switch off, not an automatic restart. Do I press the audio buttons separately or together?
Please press up volume, then press down volume and lastly, press the side button. Continue holding the side button until you see the white Apple logo. Once the white logo appears, let go of side button.
The volume button presses need to be done fairly quickly.
I managed to force restart but the same issue. Opens page ‘rsa-conciergegatwayext’, then onto another site ‘notification-kit.Apple’, which has the ‘403 Forbidden’ message. I had this on Monday trying to save a rail ticket…
Thanks for all your help, Jeff. I’ll open a support chat over here tomorrow. As it happens I also have repair appointment at the Apple shop for my phone to look at the battery next week as well, so I might also raise it then.
You'll have to hold your finger on the link. This will bring up a menu and show a preview, which you can't click. From the menu, copy the link and then manually paste it into Safari (hold your finger on the address bar, click paste). That should bring up Apple Wallet as expected.
Darn. Well, I'm out of ideas. Hopefully support can help you out. Good luck!
Also, maybe try adding a different ticket to your wallet to rule out the ticket itself being the problem (continue to use Safari).
Hi Jeff
I’ve found a partial solution. I use Outlook and it was defaulted (in Outlook’s preferences) to open urls in MS Edge. It seems a recent iOS update has set using the ‘add to wallet’ button through Safari (not sure if a bug or deliberate). I can now add my rail passes but, bizarrely, not my Apple shop appointments (although I was able to add one from the website…🤷♂️)
Confirm your region is set correctly.
Change the language and region on iPhone - Apple Support
Change your Apple ID country or region
Have you contacted the support team at the transit company? If so, what did they say?
Continuous Errors Adding to Apple Wallet
