missing dvd drive

After last update to Ventura 13.5.2 I can not longer my DVD/CD Drive. I have tried different USB C ports, Reboot and did a Shut down then restart. when I put a DVD into the drive it acts normal but still can't see it.

I out of ideas.

MacBook Pro 16″, macOS 13.5

Posted on Sep 14, 2023 2:58 PM

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Question marked as Top-ranking reply

Posted on Sep 14, 2023 9:40 PM

Along with the "CDs, DVDs, and iPods" setting in the General Tab, do you also have the "External Disks" option checked?


Also, does the disk show up in the Sidebar of the Finder Window when both the "External Disks" and "CDs, DVDs, and iOS Devices" options are checked at Finder > Settings > Sidebar?


Is it only when you insert a DVD that the drive does not show, what happens when you insert a CD?


Does starting in Safe Mode make a difference?

Start up your Mac in safe mode - Apple Support


Other than that, I would try another USB cable or maybe the drive is drawing too much power from the USB port. Do you have your MacBook plugged into power? There have been other users posting about the same problem in other forums with one user stating the using a powered USB hub solved the problem for him, but not sure if that would be the same for you.



6 replies
Question marked as Top-ranking reply

Sep 14, 2023 9:40 PM in response to ccg3

Along with the "CDs, DVDs, and iPods" setting in the General Tab, do you also have the "External Disks" option checked?


Also, does the disk show up in the Sidebar of the Finder Window when both the "External Disks" and "CDs, DVDs, and iOS Devices" options are checked at Finder > Settings > Sidebar?


Is it only when you insert a DVD that the drive does not show, what happens when you insert a CD?


Does starting in Safe Mode make a difference?

Start up your Mac in safe mode - Apple Support


Other than that, I would try another USB cable or maybe the drive is drawing too much power from the USB port. Do you have your MacBook plugged into power? There have been other users posting about the same problem in other forums with one user stating the using a powered USB hub solved the problem for him, but not sure if that would be the same for you.



Oct 18, 2023 10:29 AM in response to theqofe

Not much has changed on the DVD side of things with the OS. There are really only a couple of settings you would have, so not sure which setting you recently found. The first setting is to show the DVD on your Desktop and the other gives you the option to Autoplay the DVD when inserted. The original poster found their drive to be damaged, so it had nothing to do with the settings. Not sure if you are experiencing the same situation. Some information that is missing in your post that may be helpful are:

  • Did you burn this DVD yourself?
  • What is the format of the DVD?
  • What is the drive model?
  • What OS are you using on your Mac?
  • Does the same thing happen when you try a movie DVD?
  • If the format of the Music DVD is DVD-Audio? This format was never adopted by the majority of DVD players and those discs would sometimes include compatible formats, but it was not required. For more information on this format, you can look here:

https://help.corel.com/toast/v20/en/official-help/index.html#page/toast/h2-making-a-music-dvd.html

https://en.wikipedia.org/wiki/DVD-Audio


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missing dvd drive

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