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Unable to change apple id

I followed the instructions to change my apple id. When I enter my new id, instead of getting a message to check the new email address for a verification code, I instead get a message "continue on another device. On an iphone or ipad go to settings and apple id. On a Mac go to system settings and apple id". But when I do there is no way I can see to "continue". I tried signing out and signing back in with my new email on my iPad but since it wasn't changed, it isn't recognized. I am unsure what I am meant to do on the other device.

MacBook Air 13″, macOS 13.4

Posted on Sep 16, 2023 1:38 AM

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Question marked as Top-ranking reply

Posted on Sep 16, 2023 7:39 AM

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Sign in with passkeys on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


https://discussions.apple.com/thread/255042597

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


How do you create an app specific passwor… - Apple Community

Using Chrome did the trick for me.


https://discussions.apple.com/thread/255070488

Wow-using chrome worked


Can't generate App-specific Password on i… - Apple Community

I used my Mac, used Brave as my browser, and the process worked like a charm




2 replies
Question marked as Top-ranking reply

Sep 16, 2023 7:39 AM in response to Skye Isle

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Sign in with passkeys on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


https://discussions.apple.com/thread/255042597

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


How do you create an app specific passwor… - Apple Community

Using Chrome did the trick for me.


https://discussions.apple.com/thread/255070488

Wow-using chrome worked


Can't generate App-specific Password on i… - Apple Community

I used my Mac, used Brave as my browser, and the process worked like a charm




Unable to change apple id

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