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User profile for user: Tess2019
Tess2019 Author
User level: Level 1
8 points

Unable to reinstall apps after offloading

After offloading to free up storage been couple days unable reinstall apps keeps giving error messages same messages to try again later . Been going couple days have shutdown phone for hours issue’s still ongoing. Also after offloading not clearing to free up space this started since new update from apple iOS 16 was downloaded last week. Please help!!!!!!!!I don’t want to be downloading same app just to get it to reinstall again. This is ridiculous!!!!!

Posted on Sep 16, 2023 10:53 AM

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User profile for user: donz224
donz224
User level: Level 1
8 points

Posted on Nov 22, 2023 3:39 PM

In my case, the app I offloaded would not download since I didn’t have the newest iOS. I was fortunate that I could download an older app version from the App Store.

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User profile for user: Brittany1416
Brittany1416
User level: Community Specialist

Sep 17, 2023 8:15 AM in response to Tess2019

Hello Tess2019,


Just to clarify, is this only happening with apps you attempt to redownload, or are you experiencing an issue downloading new apps as well? Do you receive the same error when connected to another network? That information will help us proceed.


If you're unable to download apps, please check out this link, which has information and suggestions that may help with that issue: If you can’t download or update apps on your iPhone or iPad


1. Manually update the app
Learn how to manually update an app

 
2. Add a payment method
You might need to have a valid payment method on file, even if the app that you want to download is free.
Add a payment method

 
3. Resolve a problem with your payment method
If your payment method is expired, declined, or failed, or a message says 'billing problem with previous purchase'

 
4. Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
 
Prioritize Download is at the top of the menu that appears when you touch and hold the app.

5. Restart your device
Restart your iPhone or iPad, then check to see if you can download or update apps.
Restart your iPhone

Restart your iPad

 
If you still can't download or update apps
Contact Apple Support



Thanks!

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Unable to reinstall apps after offloading

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