I cannot change my email address on my Apple ID.

I have tried the steps to change my email address for my Apple ID, as my email address has changed. Upon trying to do so on Manage your Apple ID Website, it asks me to do the following

  • It asks me to Change my Apple ID
  • I place my new email address in the field provided
  • I click on Change Apple ID

a pop up box appears which says, " Continue on one of your devices

On an iPhone, iPad or iPod touch go to Settings > Apple ID. On a Mac go to System Preferences or System Settings > Apple ID.

  • I go to my Mac into the System Settings > Apple ID and then nothing. I have no further instructions from there.


I am not sure what else to do. Is there an issue with changing the email address?


Thanks in advance

Posted on Sep 17, 2023 2:50 PM

Reply
3 replies

Sep 17, 2023 10:39 PM in response to JohnC_2022

The "Related article above your question says (for completing the change):


"If you changed your Apple ID to a third-party email address, check your email for a verification code,

then enter the code. Learn what to do if you didn't get the email. "

Else:

You may want to reach out to Apple ID support (online chat / phone/ email etc.)

There is a "Get Support" link (or download the support app) at the very bottom of their webpage (link below)

Apple ID - Official Apple Support

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I cannot change my email address on my Apple ID.

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