Unable to change Apple ID email address

I have followed the apple instructions to change my email address as per link:


Change your Apple ID - Apple Support


However, when I try to do so it says 'continue on one of your devices'. When I go to mac - I am not able to delete the current email because it is linked to my apple ID.


I am stuck in some weird loop! How do I do this?

Posted on Aug 18, 2023 6:02 AM

Reply
Question marked as Best reply

Posted on Aug 18, 2023 6:18 AM

See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


I'm trying to add a new app-specific pass… - Apple Community

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


How do you create an app specific passwor… - Apple Community

Using Chrome did the trick for me.


1 reply
Question marked as Best reply

Aug 18, 2023 6:18 AM in response to freyaob

See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


I'm trying to add a new app-specific pass… - Apple Community

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


How do you create an app specific passwor… - Apple Community

Using Chrome did the trick for me.


Unable to change Apple ID email address

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