Custom tones dissapeared after iOS 17 update

Much of the annoyance expressed here could have easily been quelled by a “known limitation” statement indicating that an issue affecting the use of custom and purchased text/notification tones exists and will be remedied in a forthcoming update to iOS 17.

Hello ~ We as fellow forum members like yourself can’t make such a statement. We all agreed to abide by the Terms of Use to use this site and cannot discuss certain things here. So that being said we can’t speculate about it either. Hopefully this will in fact be addressed very soon.

~Katana-San~

Hello my friend! 👋🏼😁

Yes, this was an unfortunate programming bug that was somehow missed prior to release.

I do not believe that this was intentional in any way whatsoever.

Thank you for reminding everyone to avoid speculation regarding this issue. 👍🏼

Thank you, and I agree 100%! It certainly would make a huge difference if they communicate with their loyal customers. This thread probably would have never existed to begin with if they had done that.

I auditioned all of them, and I’m currently using “Chord” for incoming email, as I like it better than the old custom tone I was using for that purpose.

I have certain custom tones which I’ve used for well over 10 years, particularly the AT&T Merlin ringtone as featured on the TV show “24.” There’s also a custom chime that I use as the default text notification tone, which is very easy for me to hear even at lower volumes.

As an aside, I am also not thrilled with the new system notification tone, as it is rather quiet compared to the tone used in iOS 16 (and earlier). As far as I know, this cannot be customized by the end user, so I’m stuck with it, as is everyone else on the planet running iOS 17. I’ve always thought this limitation was rather odd, but clearly that’s by design.

Why oh why do they have to change this stuff… After the upgrade the screen changed when I was getting a phone call. I swear it’s just people with nothing else to do so they have to make a change so they can say they actually did something.

Indeed, once you understand the process, it takes only a few minutes.

I’m a bit old-school, so instead of using a plist editor, I simply converted the binary Ringtones.plist file into XML plaintext and edited it manually. I discovered that there is no need to convert it back to binary format, as iOS will read either, so I simply uploaded the XML plaintext file as is.

My ringtone I purchased moved to text tone and it’s not a text tone and because it is a long ringtone I can’t use it for texts either frustrating! I think everyone is not happy with Apple lately. Hope they fix this if it is a bug because there’s going to be a lot of Apple users not happy.

It’s not about patience. They should make sure their updates are correct before putting them out there. And it shouldn’t take so long to fix it. Same goes with when they bring out the latest iPhone. Just look at all the problems they’re having now. They lost their number one spot because of their issues.

Tried it !!!.. it doesn’t work …. Says it’s text tone ,… but AS soon Arterial Doppler you go check the person you send it !! It immediately disappears, and it does not show in the text tone column. So it’s a waste of

Same here. The custom tones set for Alarms also aren’t working either. It’s been one problem after another since the release of iOS17. Really getting fed up of Apple now. They’re literally becoming Android with a host of problems and are very slow in fixing them.

glenna214 wrote:

I see the same complaints I have about missing text tones but has anyone received an update from Apple as to when this will be fixed?

Apple doesn't tend to announce specific release dates for updates. They just release them. As Katana-San says, hopefully soon.

Why have you taken text messages customize tones of our iPhones ????

this is disgusting not even told us about it.we need them back don't see why took away after years of having the tones so wrong of you Apple

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~Katana-San~

We are all in the same boat. Let’s be patient. I’m sure it’s not on purpose. Fingers crossed they will remedy this situation as soon as they possibly can. Mistakes are made that’s why we have a backspace button. Let’s be patient please.