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Has anyone noticed that after the update to IOS 17, the ability to have custom text or notification tones have disappeared?
I am not bothered about the stock tones by Apple, and loved having the option to have custom tones. This seems a step backwards for users
[Re-Titled by Moderator]
I took your advice and reported it to Apple. Hope it gets fixed, because it's a pain in the ***! I guess until then, no customizing already set textones or contact sounds, unless it's a ringtone. So stupid. So inaccessible. I count on my phone making certain noises to indicate certain people and events. And I like custom tones, because it sets them apart from everyone else who has an iphone!
nnagle wrote:
I called support. This IS a bug. REPORT it. Call, text or email support. They can’t/wont fix it unless people complain and make them aware. More people who document the issue, the better.
There is an aspect of it, the inability to use a tone that was downloaded from the iTunes Store, that is definitely a bug. However, the loss of the ability to create and add your own tones, where the situation is less clear.
But, you are correct that people should report it to Apple. The simplest way to do that is through the feedback portal:
What a pain. My fiancé had a different text sound and after the update last night it went back to the default. You know when a business is going down the hill when simple mistakes like this leaves millions of customers frustrated. Congratulations Apple, you win a trophy 🏆 for pretending to advance your technology only to go backwards!
Sexy1269 wrote:
Then you probably do not have text tones that you purchased. Cause I have them purchased and can not use them because they are only in ringtone section now… with this IOS17 update they broke something and now they can’t seem to fix it. As the old adage goes if it ain’t broke don’t fix it!!! Still very angry cause Apple apparently dose not care and they are either gonna be sued over this or lose a lot of customers.
Have you told Apple how you feel?
sregor.egroeg wrote:
I'm in a Search and Rescue unit and I use loud custom text tones to wake me up in the middle of the night. We are basically on duty 24/7 and get notified by a text and we have to respond within 15 minutes. This is a serious issue for me and other people who are in Search and Rescue.
Tell Apple:
Downgrading is not supported.
I suggest that, as I did, you submit feedback to Apple:
Note that, as of this morning, iOS 17 is not available to be selected from the drop box. Just make sure to put it in the text box.
what do you mean? The default ringtones seems to have stayed for RING TONE purposes. They only no longer appear as an option if I want to set a RING TONE as my TEXT TONE
I have many created text tones which are now under ringtone so are unusable.
If this is not a bug & is intended then I’m very disappointed. I won’t be buying Apple products again.
I have sent feedback.
It looks like the text tones and the ringtones were switched. Never understood why they had them as separate categories anyway. Just put them in as text/ringtones and let us put them where we want to use them.
Interestingly, I just tried purchasing a new text tone from the iTunes Store. It asked me if I wanted to assign it to a contact. I selected the contact, made the purchase and.... it's not assigned and not available to select. This makes me think it probably is a bug.
Weirdly, some of my custom tones are still on the list. It's possible they are previously purchased ones.
CS996 wrote:
The text tones now are stored in a different dedicated location entirely to ringtones so this is a planned development, previously they were all in the same folder repository,
Interesting. The iTunes Store still allows you to purchase an alert tone, and assign it to a contact. But, that doesn't actually happen. However, previously purchased alert tones are available to be selected as text tones. So, I still think something buggy is going on.
in the folder they are now stored they are detailed in a .plist file which apple have changed the laymans name of the text tone to a barrage of digits referenced mnemonically to the text tone tag so if you put your own tones in that folder they are now just ignored if they aren't in the .plist file
Becoming24 wrote:
I spent money to purchase text tones for my iPhone. Apple stinks for removing them without even letting us know and reimbursing us. What a ripoff. Count me a VERY unhappy iPhone user.
Have you told Apple how you feel?
The more people who do, the more likely Apple is to make a change.
Morris1938 wrote:
The text tone I had previously is no longer found on text setting. But it is found on phone settings.
does anyone know WHY Apple did this on iPhone? What is their explanation for the change? I’d love to hear it
No, no one on this user to user only forum, which Apple doesn't actively participate in can answer why questions. And Apple won't comment here.
You are more than welcome to share your thoughts with Apple here --> Feedback - iPhone - Apple
Hello~ As a general rule Apple doesn’t ask any of our opinions about the way they conduct their business. You can contact them and ask by clicking on below…
Contact Apple for support and service - Apple Support
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This missing text/notification tone experience reinforced a few things for me:
Custom tones dissapeared after iOS 17 update
