Custom tones dissapeared after iOS 17 update

same I had my custom text tones in every version of iOS 16 but as soon as I updated to iOS 17 bang gone and like many others I can still have custom ringtones but no longer text tones I can now see why my brother-in-law doesn’t like updating his phone or MacBook my brother-in-law has the same iPhone 13 mini as me (just in a different colour) and he is still using iOS 15 on his phone until they rectify the problem with the custom text and other alert tones in iOS 17 I would do anything to go back to iOS 16 just to have my custom text and other alert tones back

Michaelsegal wrote:

I would do anything to go back to iOS 16 just to have my custom text and other alert tones back

That is not supported. You can submit feedback to Apple here:

Product Feedback - Apple

Meanwhile, you may want to start your own thread about your keyboard problem. Apparently, your punctuation keys are not working. Which is unfortunate as it makes your post hard to read.

I'm in a Search and Rescue unit and I use loud custom text tones to wake me up in the middle of the night. We are basically on duty 24/7 and get notified by a text and we have to respond within 15 minutes. This is a serious issue for me and other people who are in Search and Rescue.

i just purchased brand new tones from itunes two days ago and now they wont show in texts/notifications so I dont think it’s intentional since I specifically used them for text and downloaded directly from itunes so they are only losing money this way. This better get fixed. I am pretty upset about this

I also think (and hope) this is a bug. I purchased a bunch of custom text tones and didn’t realize they were gone until I was listening to all the new ones and went to go back to my original and I couldn’t find it. Hope Apple fixes this as these were all bought from the Apple Store.

I get copies of every post on this subject just to see if anything new pops up. Half of these posts have been wiped from the discussion. I’m wondering why we can’t talk about the b3t@ v3rs1on here if it’s correcting the problems we’re all having on this subject. Anyone know???

The apple text tones are all terrible. I had custom ringtones for text messages, which I paid for through iTunes. They are all gone from ios17 except as ringtones. Downloading purchased tone doe nothing. Who calls? Everyone texts! There are other problems but custom text tones deleted is at the very top of my list. I wish I had never purchased a new phone. I am angry that Apple is dictating how I can use my phone to receive texts messages.

I'm going to assume and HOPE this is a bug or that Apple will allow use to customize our tones because when I go to the Tones store, if I try to download a tone I've already purchased, it allows me to either set it as a ringtone or a text tone. However, it doesn't set as my text tone.

I have many created text tones which are now under ringtone so are unusable.

If this is not a bug & is intended then I’m very disappointed. I won’t be buying Apple products again.

I have sent feedback.

True, but when I purchased my iPhone 13 Pro, it came with iOS 15, and the custom text tone feature worked. At the time of purchase, there was no indication that two years, later custom text tones would be broken, albeit most likely temporarily.

Additionally, as others have mentioned previously, what about those individuals who rely on custom tones for accessibility issues?

Hello ~ I am one of those people who depend upon accessibility. It has not pleased me either but it will be addressed and if not then we have other choices. I do understand the inconvenience of this issue and do not want to make it seem unimportant.

~Katana-San~

Mcoopers07,

I did exactly what you had done. Relentlessly keep purchasing ringtones, I finally found one ringtones “ song “ in my native language to set as a default ONLY to IMessage to a new IPhone 15 Pro Max. however, If assigned this only by my luck to ringtones to specific name on my contact listing, If I would have automatically set to a default to IMessage for all.

I can guaranteed, I won’t mess with this uneventful and mind-boggling issue for months, until the problem is resolved…

Kegs75,

I did purchased several ringtones as well.

Nonethess, I relentlessly keep purchasing ringtones,

I finally found only one ringtones “ song “ in my native language to set as a default ONLY to IMessage to a new IPhone 15 Pro Max. however, If assigned this only, by my luck, ringtones to specific name on my contact listing, it would have automatically set to a default to IMessage for all.

I can guaranteed, I won’t mess with this uneventful and mind-boggling issue for months, until the problem is resolved…

Hello ~ First of all this isn’t about me personally and I am probably more affected by this than most because I count on them having accessibility problems myself. Remember…we are all in the same boat and being rude which the TOU you agreed to discourages does nothing to help. Apple will either fix it or not. That’s pretty simple. As a business model they would sell more ringtones if they fixed it. Second of all I volunteer here every single day to try and help someone and will continue to do so. This issue will pass and another will take it’s place…such is life. Just wait to see if this is remedied like everyone else. Take care.

~Katana-San~

The removal of the ability to assign custom sounds and tones to one’s own alerts and reminders is utter tosh, especially as it would seem it’s being done solely to sell things I didn’t want to purchase in the first place. I’m one of those unusual individuals who really likes the sounds and noises my devices make, and change my complete alert-tone profile with the seasons and with holidays I celebrate. Now, just to sell me ring tones and alert tones, Apple has apparently taken away my freedom to choose these things from my own library of already purchased musical and aural content and I can only buy from their own limited store which has *nothing* like the content I’d already purchased and had been using. Tosh, I tell you. I already give Apple enough of my $$$, being an Apple One Premier member and buying top-tier devices to upgrade to annually. All signs currently point to Apple taking away something that makes me happy just to make more money.