Apple cancelled my order

I preordered iPhone 15 plus on Friday and I was checking the status last night (18.09) and it said cancelled. I didn’t do it. I would like to know why Apple cancelled my order. I got charged already.

Posted on Sep 19, 2023 12:58 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2023 8:28 AM

Did you try to order from the US Apple online store from an address outside the US? That will get an order canceled.


Scroll down to the section "Shipping Policies" in this shopping help document:


Shipping & Pickup - Shopping Help - Apple


Such measures are almost always to comply with US Export of Technology regulations and not some whim of Apple.


At the bottom on that page is a link to a directory of Apple's International online stores.



2 replies
Question marked as Top-ranking reply

Sep 19, 2023 8:28 AM in response to tense240

Did you try to order from the US Apple online store from an address outside the US? That will get an order canceled.


Scroll down to the section "Shipping Policies" in this shopping help document:


Shipping & Pickup - Shopping Help - Apple


Such measures are almost always to comply with US Export of Technology regulations and not some whim of Apple.


At the bottom on that page is a link to a directory of Apple's International online stores.



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Apple cancelled my order

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